On October 5, 2025, I tried to use the Pegasus Airlines online check-in system for my 7:15 a.m. Sabiha Gökçen – Antalya flight (PNR: 1BZJE3). However, every time I clicked “Continue,” the system froze and the process would not complete. I also tried using different devices and browsers, but the same issue persisted.
I then contacted Pegasus customer service, and they told me that there was a general system issue, but offered no real solution to my problem. I am requesting that this technical issue be resolved immediately and that my inconvenience be properly addressed.
I also expect to be informed promptly regarding the situation and how Pegasus plans to compensate for the disruption caused by this malfunction.
For my upcoming Pegasus Airlines flight with PNR number 11bzxc, I have been unable to complete the check-in process due to an unexplained system error. Even though I entered all my information correctly and the system initially confirmed it, I repeatedly receive an error that prevents me from checki...
On September 17, 2025, I arrived at Antalya Airport at 10:30 AM for my Pegasus flight PC 2007 to Istanbul Sabiha Gökçen. Despite being on time, I faced an unexpected issue during check-in. The staff asked whether I had already checked in, but due to a system failure, I was unable to complete the pro...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
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