Booking.com Keeps Trying to Charge Me for a Hotel Stay I Never Had
I am writing about an issue with a Booking.com reservation at Saraya Palace Hotel Doha. I had tried to reserve this hotel but I did not stay there, and as far as I know the booking should have been cancelled or not completed. Despite this, on 13 October 2026 I started to receive debit and booking notifications to my phone, such as messages from my bank that a payment of around 146.88 QAR via Booking.com was attempted and failed due to insufficient funds. These messages keep coming even though I have not stayed at the property and I do not want any charge for this booking. My Booking.com reservation appears in your system as confirmed with reservation number 6789116677, PIN 6442 and a total price of QAR 147. I clearly state that I did not stay at Saraya Palace Hotel Doha, I did not receive any service there, and I do not accept being charged any amount for this booking. I kindly request that you completely cancel any reservation connected to my name and this reservation number, confirm that there will be no charges for this booking, stop all related debit/booking messages to my phone, and delete any unnecessary reservation data regarding this stay that never happened. I would also like written confirmation that there is no active reservation or payment due in my name for Saraya Palace Hotel Doha.