Bosch Washing Machine Drum Keeps Breaking and Mold Keeps Returning

I purchased a Bosch WGA252Z0TR/37 washing machine for a significant amount of money because I wanted to avoid problems, not deal with mold and mechanical failures. My intention was to own a reliable, high-quality appliance that would last for many years. Unfortunately, I have experienced issues within a relatively short period that I find completely unacceptable.

Within the first year and a half, the drum came loose and had to be replaced. More recently, over the past two months, the machine has started making the same loud noise again, leading me to believe that the drum has come loose once more. On top of that, the washing machine developed mold this year, even though it is still under warranty. I am also very careful not to overload the machine or use it improperly.

I do not consider it normal for a washing machine to develop mold and experience repeated drum failures within approximately three years. Given these recurring problems, I have not contacted customer service again because I do not want the same moldy and unreliable machine repaired and returned to me yet another time.

I chose Bosch over many less expensive brands on the market because I believed it offered superior quality and reliability. Unfortunately, my experience has been extremely disappointing. When a company sells products at such premium prices, I expect it to stand behind its products and provide customer service that reflects the amount customers pay.

I am requesting that my washing machine be replaced with a new, high-quality Bosch model. I am even willing to pay the price difference if necessary. However, I want to feel confident that the appliance I am using is genuinely reliable and that Bosch stands behind the quality of its products.

I kindly ask you to review my situation and provide a definitive and fair solution as soon as possible.