Turkcell Doubles Monthly Plan Price After Contract Ends

I have been a loyal Turkcell customer for many years. Throughout my contract period, I paid TRY 260 per month for the Büyük Festival 20 GB plan. My contract expired on November 9, 2026, and when I tried to continue with a similar plan that would meet my existing usage needs, I found that Turkcell was offering a comparable 20 GB package through its app for approximately TRY 500 per month — nearly double what I had been paying.

I was contacted by phone several times during this process, but none of these calls resulted in any meaningful assistance or a reasonable price offer. Meanwhile, my wife and sister, who are Vodafone customers, have received much more affordable offers for similar plans. I find it unfair that, despite being a long-standing Turkcell customer, I am being quoted such a significantly higher price.

My request is simple: even though my contract has expired, I would like to continue using a plan comparable to my previous Büyük Festival 20 GB package at a more reasonable, competitive price that reflects my loyalty as an existing customer. I kindly ask Turkcell to urgently provide me with a personalized offer that is in line with market rates and competing operators' prices, and to reconsider this substantial price increase.

The line is registered under Abdullah Y*****, and my Turkcell phone number is 0536*****93.