I Demand Compensation After Pegasus Failed to Complete My Flight

On May 18, 2026, I boarded Pegasus Airlines flight PC2530, scheduled to depart from Sabiha Gökçen Airport at 05:00 and arrive in Elazığ at 06:40, together with my wife and our three children, the oldest of whom is only 12 years old.

The plane departed from Istanbul approximately 37 minutes late, which we did not consider a major issue. However, the real problem began when the aircraft, which was supposed to land in Elazığ, was diverted to Diyarbakır Airport due to alleged weather conditions and technical problems.

After landing in Diyarbakır, we could not find any Pegasus representative to assist passengers. Only employees from the Çelebi ground handling company were present, and they gave different and contradictory information to everyone because they clearly did not know what was happening themselves. The Pegasus cabin crew also displayed an extremely irresponsible attitude after landing, essentially telling passengers, “Anyone who gets off can deal with their own problems.”

After forcing us to wait inside the airport for approximately four hours, we were informed that we would continue to Elazığ by bus. I objected to this solution because I had purchased airplane tickets, and if I had wanted to travel by bus, I could have bought bus tickets and arrived much earlier and under far better conditions.

Despite repeatedly calling Pegasus customer service and explaining the situation in detail, they left me, my wife, and our three children stranded at the airport. Meanwhile, the Çelebi personnel also disappeared, and there was no one left representing Pegasus Airlines at all.

The first customer service representative I spoke with stated that they could immediately process a full refund for three tickets without deductions, which I accepted. However, the call disconnected during the conversation. When I called again, another representative told me that they could only create a support record and that I would receive a response after at least two days of review.

As a result, I was forced to take a taxi with my wife and children to the bus terminal, and from there we traveled to Bingöl. A journey that should normally have taken around one and a half hours turned into an exhausting ordeal lasting approximately 14 hours, beginning at 02:00 during the night and ending under extremely stressful and difficult conditions.

To make matters even worse, my personal vehicle is still parked at Elazığ Airport. Because of this, today I had to purchase four additional tickets just to return to my hometown, and tomorrow I will once again have to travel to Elazığ to retrieve my vehicle.

Because Pegasus Airlines effectively failed to provide the transportation service I paid for and abandoned my family entirely during this process, I demand full reimbursement of the unusable flight tickets, all transportation and accommodation expenses we incurred while trying to return home, as well as all expenses related to my additional trip to Elazığ tomorrow to recover my vehicle.

I am also writing this complaint to use as official evidence if necessary. Otherwise, I would like to clearly state that I intend to file criminal complaints against both Pegasus Airlines and Çelebi and escalate this matter to the national media.