Pegasus Denied Boarding - Danish Pass Refused, Full Refund Demand

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October 07, 2025 2:04 pm
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My son, Sayed Daoud Z***, born on 29.11.1994, and I booked our tickets through Kiwi.com to travel from Copenhagen Airport to Afghanistan. We were scheduled to fly with Pegasus Airlines, flight PC1074 from Copenhagen to Istanbul, then from Istanbul to Sharjah/Dubai on flight PC746 on 30.09.25, and from Istanbul to Stockholm on flight PC1279 on 21.10.25. However, my male companion, my son Sayed Daoud Z***, who had a temporary pass issued by the Danish authorities, was not given a boarding pass at Copenhagen Airport, even though his temporary pass clearly states that he is allowed to travel to any country. At that time, the internet was shut down in Afghanistan, and there were no available flights to the country. Due to security reasons and the absence of my male companion, I could not travel. With great disappointment, our trip was canceled without any legitimate reason. I kindly request your help in refunding the ticket amount. Yours sincerely, Najia S***.

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