On September 17, 2025, I arrived at Antalya Airport at 10:30 AM for my Pegasus flight PC 2007 to Istanbul Sabiha Gökçen. Despite being on time, I faced an unexpected issue during check-in. The staff asked whether I had already checked in, but due to a system failure, I was unable to complete the process and was ultimately denied boarding.
I was not the only one affected—at least 10 other passengers experienced the exact same problem. To continue my travel plans, I had no choice but to purchase a ticket for the 11:55 AM flight, which cost me an additional ₺1,965, paid via my credit card.
I booked my ticket directly through Pegasus, and I have always arrived early at the airport without any issues until now. This was the first time I encountered such a failure, and it caused significant inconvenience and financial loss.
I demand that Pegasus refund the ₺1,965 extra fee charged to my credit card and take responsibility for the check-in system malfunction that left multiple passengers stranded.
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
On October 5, 2025, I tried to use the Pegasus Airlines online check-in system for my 7:15 a.m. Sabiha Gökçen – Antalya flight (PNR: 1BZJE3). However, every time I clicked “Continue,” the system froze and the process would not complete. I also tried using different devices and browsers, but the same...
On November 13, 2025, we arrived at the airport on time for our Pegasus flight from Istanbul Sabiha Gökçen to Adana at 15:45. Since we had a cat with us, we could not complete online check-in and were directed by Pegasus staff to the international terminal counters. However, there was no staff at an...
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