I purchased a Jeddah–Istanbul flight ticket scheduled for March 24 at 09:20 via the Pegasus mobile application on Apple and later made a change to this ticket through the same channel. After the change, Pegasus confirmed that my ticket was active and valid. However, when I arrived at Jeddah Airport, Flynas staff stated that they could not see my updated ticket in their system and that only my old ticket was visible, and for this reason they denied my boarding. At the airport, I contacted Pegasus customer service via the call center, and they once again confirmed that my ticket was active and valid, but claimed that the issue was on Flynas’ side. When I spoke to Flynas staff at the airport, they stated that the updated ticket was not visible in their system and they refused to board me. Thus, I was left between two airlines blaming each other, and no solution was provided while I was at the airport. As a result of this situation, I was denied boarding, had to wait for hours at the airport, and my mother was forced to travel alone on the flight while I was left behind. In order to be able to travel urgently, I had to purchase a new ticket from Turkish Airlines at a cost of ₺25,000. In addition, I incurred extra expenses such as international line activation, and my Pegasus ticket remained completely unused. Despite sending a detailed email to Pegasus afterward, I have not received any response to this day. I have evidence supporting my complaint, including screenshots showing that my ticket was not visible in the Flynas system and Pegasus’ confirmation that my ticket was active. I request the reimbursement of the ₺25,000 I paid for the Turkish Airlines ticket, a full refund of my unused Pegasus ticket, and compensation for my additional expenses and the serious inconvenience I experienced due to being left between two airlines without any solution. Otherwise, I state that I will pursue my legal rights.
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
I had a flight from Istanbul Sabiha Gökçen Airport to Jeddah King Abdulaziz Airport on September 9, 2024. For a week, I tried to complete online check-in, but it never worked despite countless attempts and calls to customer service. I received no response, only lengthy, irrelevant information about ...
I booked my flight through the Pegasus Airlines mobile app and paid extra to select a seat with additional legroom and a window view—comfort was important to me for this trip. However, when I arrived at Sabiha Gökçen Airport and proceeded to check in, I was shocked to be told that my seat had been c...
On March 14, 2026, at around 4:15 p.m., while I was paying an excess baggage fee at the Pegasus counter at Sabiha Gökçen Airport, the POS device gave an error during the transaction. Despite that, $27 was still charged to my account. I immediately informed the Pegasus staff at the counter, but I was...
On January 15, 2026, at 8:40 PM, I had a Pegasus Airlines flight from Konya Airport to Istanbul Sabiha Gökçen Airport with PNR code 1Y3LDP. I arrived at the airport two hours before the scheduled departure time. Even though passengers were still boarding the plane and the stairs were still in place,...
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