Apple Authorized Repair Left Adhesive Overflow on My iPhone 15 Chassis

Apple Authorized Repair Left Adhesive Overflow on My iPhone 15 Chassis
Apple Authorized Repair Left Adhesive Overflow on My iPhone 15 Chassis

I took my iPhone 15 to Başarı Teknik Servis, Konak branch, in İzmir on October 26 because of a crackling sound coming from the top earpiece speaker. The device was accepted under service record number A632904175, and the top speaker was replaced as part of the repair. When I picked up my phone on November 7, I noticed a clear adhesive overflow on the chassis where the back cover meets the frame. This assembly defect is plainly visible on the back of the device, looks bad, and has reduced my phone’s market value. I reported the problem to the service center on November 9. I was told I would need to leave the phone there again, which would once more leave me without a device for about two weeks. Every time I hand over my phone, I’m without it for a long stretch, which seriously disrupts both my work and my personal life. Having to send the same device back for a second repair in such a short time, especially because of a careless assembly error by the technicians, has been very frustrating and inconvenient. What I expect from Apple and Başarı Teknik Servis is that my phone stays in its flawless, original condition and doesn’t lose value because of third-party handling errors. For this reason, instead of subjecting the phone to another invasive repair, I’m requesting that you replace my current device with a new one so the adhesive overflow problem is permanently eliminated, with no further loss of value.

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