Through otelz.com, I made a reservation with number 5617830 on 26.01.2026 for a one‑night stay in Datça. However, on 14.02.2026, my reservation was cancelled without any explanation or justification, and I was not informed in advance about any problem or reason for this cancellation. After the cance...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
I made a hotel reservation through Otelz.com and paid by credit card, only to be informed later that the hotel was actually fully booked and my reservation had been canceled. The issue? The hotel appeared available on the site, which misled me into booking in the first place. Instead of issuing a r...
On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Ot...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I made a reservation through Otelz.com, using an Akbank discount code, Otelz points, and the online payment discount feature. The booking was confirmed, and I arrived at the hotel the next day after 2:00 PM as scheduled—only to be told by hotel staff that I couldn’t check in. The man at the recepti...
Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging ...
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ...
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my reservation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d...
I purchased an 8-day, 7-night holiday with Otelz at the end of September, including an airport transfer, under reservation number 5408996. The payment was deducted directly from my bank account. A few days later, I received a call from the hotel stating that the money had not been transferred. I con...
I am a property owner. Otelz.com has not paid the accommodation fees that were already paid by the guest, even though we issued an invoice. Many others in the Black Sea region are also experiencing the same issue. We had to file a lawsuit just to receive the money that the guest paid and that Otelz ...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
Dear Otelz Representative, I’m writing regarding my reservation (No. 5539871) dated June 1, 2025, which was canceled by your team. I was immediately informed that the amount I paid would be refunded to my credit card. However, it has now been 16 days since the cancellation, and I still haven’t rece...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. T...
Since no payment was made to the hotel, I ended up paying for the stay myself. I was told that the amount I paid to Otelz would be refunded to my credit card; however, they transferred the money to their own app, Z Wallet. In other words, instead of issuing a refund to my credit card, they redirecte...
I made a hotel reservation in Egypt through Otelz.com and paid ₺6,500 (approx. $145 per night) 15 days in advance. Despite my early payment, Otelz never transferred the money to the hotel by the time I checked out. When my spouse and I arrived back at the hotel around 3 AM, exhausted from an evening...
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, scheduled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re...
I booked a hotel in Egypt through Otelz.com and received confirmation with reservation numbers 5528076 and 5528074. To be sure everything was in place, I called the hotel in advance and asked if they had received my reservation—they said no. I contacted Otelz customer service immediately, and they ...
I was contacted after writing a complaint about the bad experience I had due to reservation problems with Otelz.com, and I was told that the issue would be resolved and I would receive a refund, but in the end, there was neither a solution nor a follow-up call. I waited for days, constantly checking...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
