I am a property owner. Otelz.com has not paid the accommodation fees that were already paid by the guest, even though we issued an invoice. Many others in the Black Sea region are also experiencing the same issue. We had to file a lawsuit just to receive the money that the guest paid and that Otelz is currently holding. What’s even more absurd is that we couldn’t even reach a resolution during mediation. We strongly advise guests not to book through this platform or through Obilet, which is connected to it. It doesn’t feel right to turn guests away at our doors, but unfortunately, we are left with no other choice.
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
Otelz.com is not paying its debt. Dear visitors, we operate a family-run business called "Salda Gölü Çeliköz Apart" located by the beautiful Salda Lake, famous for its turquoise waters and pristine white shores, a true gem of Turkey. Our establishment welcomes guests either directly or through trave...
As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up...
I wish to alert others to the problems Otelz has brought about. As hoteliers, we have not been getting paid for bookings booked using their system. This implies that non-payment could render even if guests believe their reservation is confirmed useless. Even with a booked room, we cannot furnish it ...
I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. E...
Comments