I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I paid another ₺5880 in cash to the hotel and immediately contacted Otelz. They assured me that the amount I paid would be refunded, but it has now been 25 days and I have received nothing. During this time, I’ve called Otelz customer service multiple times and contacted them via live chat. Each time, I was told they would “follow up with their superiors” and asked to wait. In the most recent call, I was told that the refund process had not even been initiated in their system. I have both the credit card and cash payment receipts for my reservation number 5560909. So far, no solution has been provided. I ended up paying twice—once through the Otelz app and once directly to the hotel—and I’ve been left stuck in the middle. I demand a refund of the excess amount I paid as soon as possible.
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I purchased an 8-day, 7-night holiday with Otelz at the end of September, including an airport transfer, under reservation number 5408996. The payment was deducted directly from my bank account. A few days later, I received a call from the hotel stating that the money had not been transferred. I con...
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