1
Müfit is completely dissatisfied with the result

Otelz.com Took All Payment Without Any Reservation

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June 12, 2025 3:41 pm
9

I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. This clearly indicates a serious lack of communication and transparency between otelz.com and its partner hotels. In other words, otelz.com accepted full payment from me despite knowing they no longer had a valid agreement with TUI Blue Pasha Bay Hotel. What’s more frustrating is that I planned this trip months in advance and had to make alternative arrangements at the last minute. Now, they are refusing to refund my money, blaming a so-called system error.

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Progress

June 12, 2025 3:22 pm

I'm on the third day of my holiday and still spending my time on this issue.

Müfit
Müfit
June 13, 2025 4:57 pm

I just checked. (13 July 16:56) You can still make reservations for TUİ BLUE PASHA BAY HOTEL via otelz.com even though otelz.com does not have any agreement with this Hotel. So they take your money for nothing.

Müfit
Müfit
June 13, 2025 4:58 pm

Smells like qualified fraud.

Müfit
Müfit
June 13, 2025 5:04 pm

otelz.com continues to accept reservations for TUI Blue Pasha Bay Hotel even though they do not have an agreement. In other words, they claim to make reservations for a hotel they do not have an agreement with and accept payments. I am gathering my documents for a criminal complaint.

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