I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. This clearly indicates a serious lack of communication and transparency between otelz.com and its partner hotels. In other words, otelz.com accepted full payment from me despite knowing they no longer had a valid agreement with TUI Blue Pasha Bay Hotel. What’s more frustrating is that I planned this trip months in advance and had to make alternative arrangements at the last minute. Now, they are refusing to refund my money, blaming a so-called system error.
I'm on the third day of my holiday and still spending my time on this issue.
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of their early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
On February 6, 2025, I made an early reservation through Otelz, trusting that my booking was secure. However, today I received an email stating my reservation was canceled without any prior notice. When I called customer service to ask why, they told me the hotel canceled it because their price was...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
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