I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ended up paying twice for a single room.
I immediately contacted Otelz customer service and explained the issue. They told me they would look into it, but no one has followed up. I’ve tried calling again several times, but I haven’t been able to reach a representative. It’s incredibly frustrating to deal with a company that is this unresponsive when they’ve made a clear billing error.
If I do not receive a full refund within 7 days, I will pursue legal action and demand repayment along with statutory interest. I urge Otelz to take this issue seriously and refund my duplicate payment without further delay.
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
I booked a hotel through Otelz, paying with my credit card as required. Later, I called the hotel to inform them of my late arrival, only to be told that the payment had been processed directly to them. How is this possible? Otelz clearly states on their website that no payment will be made to the ...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
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