I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my reservation.
Since then, I’ve been trying to reach someone from Otelz for over a week—with zero results. Every time I call, I’m told that “a representative will contact you,” but no one ever does. I keep getting the same scripted response, and nothing is being done. They’re not canceling the reservation, not offering an alternative, and not processing a refund.
Meanwhile, the same hotel now costs ₺30,000—up from the ₺12,000 I originally booked it for. I’m not even asking for compensation. I just want my reservation canceled and my payment refunded. That’s it. But they won’t even do that.
This level of irresponsibility is infuriating. Otelz has left me stuck in limbo just days before my travel date, with no confirmation, no support, and no solution. My reservation number is 5404002.
I’m urgently requesting that my reservation be canceled immediately and the funds refunded. Otelz, you need to take responsibility for your failed service and communicate with your customers like a legitimate platform. I expect action now.
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
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