On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Otelz payment and that they would not accept my reservation.
I immediately contacted Otelz and asked why I was being punished for an issue between them and the hotel. I had paid Otelz directly, not the property, so I expected them to either rebook me at a similar hotel, transfer the amount to my wallet, or provide an immediate refund.
Instead, I was told the refund would take 7–14 business days, and no effort was made to help me find another hotel or even apologize. I was forced to pay out of pocket again to stay elsewhere on very short notice.
It’s now been 15 days, and not only has the refund still not been processed, but I’ve been repeatedly misled on the phone with empty promises of call-backs that never happen. The only response I receive now is a cold, robotic: “Yes, your refund hasn’t been released yet.”
I demand the immediate return of my full payment to my credit card and a formal acknowledgment of the inconvenience and financial loss I endured due to Otelz’s mishandling of the situation. This level of customer neglect is unacceptable, and I’m prepared to escalate this further if a solution is not provided at once.
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my reservation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
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