I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processed soon”—but nothing has been refunded to my card.
This is incredibly frustrating and unacceptable. For a company handling travel bookings and customer payments, this level of service is disgraceful. I did everything by the book, canceled within the allowed time frame, and followed up properly. Yet here I am, still waiting with no result and no transparency.
The customer service team is clearly untrained or unwilling to take ownership of the issue. Their only response is vague and dismissive. If Otelz promises a full refund upon cancellation, they need to honor it without delay.
I expect my refund to be processed immediately. No more empty promises. Either issue the refund now or face legal consequences. I will not let this go unresolved.
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I booked a room at The Marine Hotel through Otelz.com on November 15, 2024 (reservation number: 5417972), with a cancellation option. I canceled the reservation on November 19, 2024. Despite being told that my refund would be processed, it has now been 14 business days, and I have yet to receive the...
Dear Otelz Representative, I’m writing regarding my reservation (No. 5539871) dated June 1, 2025, which was canceled by your team. I was immediately informed that the amount I paid would be refunded to my credit card. However, it has now been 16 days since the cancellation, and I still haven’t rece...
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my reservation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d...
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