I made a hotel reservation through Otelz.com and paid by credit card, only to be informed later that the hotel was actually fully booked and my reservation had been canceled. The issue? The hotel appeared available on the site, which misled me into booking in the first place.
Instead of issuing a refund directly to my card, Otelz deposited my money into something they call a “ZCüzdan” (ZWallet)—a feature I never opted into or agreed to use. And now, they’re telling me I’ll have to wait 10 business days just to transfer my own money back to my bank account.
This feels intentionally deceptive. First, they allow bookings at full hotels, then cancel them and delay refunds, likely holding onto customers’ money for cash flow. It’s hard not to see this as a deliberate tactic to use our money without consent.
I was clearly misled and financially inconvenienced. I demand that my full refund be transferred immediately to my credit card. I will never use Otelz.com again and will actively warn others about this kind of practice if this isn’t resolved swiftly.
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my reservation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d...
Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging ...
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