Through otelz.com, I made a reservation with number 5617830 on 26.01.2026 for a one‑night stay in Datça. However, on 14.02.2026, my reservation was cancelled without any explanation or justification, and I was not informed in advance about any problem or reason for this cancellation. After the cancellation, I contacted otelz.com customer service via WhatsApp, but I keep being told to “wait” and no clear information, solution, or timetable has been provided. This situation has caused both loss of time and serious inconvenience for me. I request the full and prompt refund of the payment I made for reservation number 5617830, and I also expect detailed information about the reason for this unjustified cancellation so that similar problems do not occur again.
I made reservation number 5617830 for Antalyalı Han Hotel via Otelz.com. However, on 14.02.2026 my reservation was cancelled without any reason given. Although I paid the amount of 2,078.22 TL with my credit card and the stay never took place, I have not received any refund since February 14.
During this process I repeatedly tried to reach customer service by phone, but my calls were not answered. When I wrote via the WhatsApp line, I only receive automatic messages like “your refund process is ongoing,” and no concrete information or solution is provided.
I demand that the amount of 2,078.22 TL for this reservation, which I never used, be refunded to my credit card as soon as possible so that I do not suffer further inconvenience.
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of their early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me...
On April 20, 2025, I made a reservation at Bella Pietra Alaçatı through Otelz.com, but despite providing my credit card details, the booking was canceled without any notification or email, with the reason being "invalid card number." As a result, my holiday reservation for June 5, 2025, was canceled...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
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