Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging and incredibly stressful.
For example, my reservation at Magna Manastır Hotel (Reservation #5516393) was canceled because the hotel was under construction and closed. However, I still haven’t received a refund despite never staying there.
In another case, Reservation #5524970 at Mihman Hotel, payment was successfully deducted from my wallet, yet Otelz never transferred the funds to the hotel, forcing me to pay again at check-in just to access the room.
This is unacceptable. I’m tired of being left in the middle of miscommunication and financial mishandling. I demand a full and immediate refund for both reservations, and I urge Otelz.com to fix its broken payment system before more customers are affected.
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my reservation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
I purchased an 8-day, 7-night holiday with Otelz at the end of September, including an airport transfer, under reservation number 5408996. The payment was deducted directly from my bank account. A few days later, I received a call from the hotel stating that the money had not been transferred. I con...
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