I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in.
After discussing the issue with the hotel manager, they confirmed the situation and approved a refund, which was then forwarded to Otelz as part of the resolution process. I was told the refund would be processed within 7–14 business days, but I’m still waiting, far beyond that timeframe.
I’ve called customer support multiple times, and every time I’m given a new date or empty promise that the refund is on its way—yet nothing changes. I’ve now completely lost trust in the platform.
If I do not receive my full refund immediately, I will be launching a formal legal complaint, including submissions to CİMER and the Consumer Arbitration Board. This was a clear service failure, and I demand that Otelz take full responsibility and return my payment without further delay.
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