My Okey condom had a hole, which we didn't notice until after use. I had to take emergency contraception the next day, and I'm breastfeeding. This situation has put us in a difficult position because stopping breastfeeding is challenging with a small baby. We just opened the package, and it's definitely not our fault but a manufacturing defect. How can flexibility be shown in this matter? When we filled it with water, there was clearly a visible hole.
Dear Customer, We are reaching out to you in response to the message you shared. Thank you for contacting us and providing feedback regarding our product. As Eczacıbaşı Consumer Products, we value all your positive and negative experiences related to our product and process. We regret to hear about your complaint. Your complaint has been received and you will be contacted as soon as possible. For a faster resolution, you can write to us at [email protected] or call us at 0850 203 30 00 between 09:00 – 19:00 on weekdays. Thank you for your sensitivity and for taking the time to contact us. We wish you healthy days. Sincerely, Eczacıbaşı Consumer Products Inc. Consumer Advisory Line Phone: 0850 203 30 00 You can find detailed information about the processing of your personal data by our company at http://www.eczacibasituketim.com/yasal/kisisel-verilerin-korunmasi.
Dear Consumer, We are reaching out to you in response to the message you shared. Thank you for contacting us and providing feedback about our product. We attempted to get in touch with you regarding the feedback, but we were unable to reach you. To ensure that your suggestions and complaints are conveyed to us, you can contact our consultation line at 08502033000 between 09:00 and 19:00 on weekdays. We appreciate your sensitivity and thank you for taking the time to reach out to us. We wish you healthy days. Sincerely, Eczacıbaşı Consumer Products Industry and Trade Inc. Consumer Consultation Line Phone: 08502033000 For detailed information about the processing of your personal data by our company, you can visit http://www.eczacibasituketim.com/yasal/kisisel-verilerin-korunmasi.
I also tried to reach you by phone, but I couldn't get any results. I ended up with the incident that happened to me. I sent the box to you for inspection, and a package with the same product came back to me. That's all there is to it; there is no other explanation. It was said that an email was sent, but you didn't receive any email. I paid separately for the medicine, and due to the product defect, I didn't see any effort to stand behind your product.
"We stopped using the brand because we weren't even called for an apology, and there were no efforts to make amends 😒"
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