On 4 April, I ordered a pair of Indigo New Balance shoes from Novareve with the order number FE6697 to be delivered in the United Kingdom. Later, I received a message stating that a delivery attempt had been made and that a card had been left, but I did not receive any card and I have still not rece...
I purchased a pair of New Balance 9060 sports shoes approximately one year ago from the Superstep store located in Kütahya Sera AVM, for about ₺10,000. Despite being within this relatively short usage period, the inner back support of the shoes has torn and become deformed, which I do not find accep...
I purchased a pair of New Balance 9060 sneakers from the SuperStep store in Bornova in January 2026. I only used the shoes for everyday city wear, and after about three months of use, on the first rainy day, I noticed a clear color change on the shoes. This type of deformation in such a short perio...
I purchased a pair of New Balance u9060eef sneakers in Ankara, Turkey, through an online website on 28 January 2025. After using the sneakers for about 10–11 months, I noticed deformation in the inner sponges, which tore despite normal use. I sent the sneakers to New Balance customer service in Turk...
I purchased a pair of New Balance 574 sneakers from the official New Balance store in Malaysia. After about six months of use, I noticed that the colour on one side of the shoe had faded to a lighter grey, while the other side remained normal. This uneven fading makes the shoes look defective and no...
I bought two pairs of shoes from New Balance’s own store. They placed each pair in a separate box and then put them together in a cardboard shopping bag. However, since the weather was rainy, the bag completely tore apart, and the red print on the cardboard bag bled all over my white jacket, ruining...
My wife bought New Balance shoes as a Mother's Day gift. When I first tried them on, we noticed an issue with the inside of the left shoe, so we returned the product to the store within about a week. They told us it would be sent to the brand for inspection. After the inspection, they handed us a pa...
Dear New Balance Customer Service, I am writing to express my disappointment with a recent experience involving a pair of New Balance 9060 sneakers. From the very beginning, the shoes produced an unusual noise while walking—something I have never encountered with any other footwear. The sound became...
On March 9, 2025, I bought a pair of New Balance shoes in size 38.5 from the Tema World SuperStep store for ₺5,699. I used them solely for light walking, just as they were meant to be used. However, in just two weeks, I observed noticeable deformation on the upper side panels of the shoes. I returne...
It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...
I purchased a pair of New Balance 530 sneakers about a year ago, expecting durability and quality. However, before even reaching the one-year mark, holes started forming in the mesh fabric on both sides of the shoes. This is clearly a material defect, as the same issue appeared on both shoes. I sen...
I purchased a New Balance 530 and, despite only using it for a short time, the mesh fabric at the front started tearing. Expecting a resolution, I sent the shoes for inspection at the Sneaks Up store in İzmir İstinyePark. However, my claim was denied with a generic “user error” excuse, leaving the i...
I purchased a pair of New Balance 530 sneakers from SuperStep about 5-6 months ago, expecting quality and durability. However, in less than a year, the inner lining tore apart, and within a month of wear, the shoes started to emit a strong odor, making them uncomfortable to use. I sent the shoes fo...
On April 4, 2023, I purchased a pair of New Balance "Lifestyle Unisex Shoes" with the code "MR530CB." On May 15, 2024, I took the product to the store where I had bought it due to damage that was not caused by user error and requested an inspection. The inspection confirmed that the issue was not du...
Hello, I bought the New Balance 9060 model from the New Balance store in Roermond, Netherlands, on 23.01.2025. The product arrived in Turkey on 03.02.2025, and during the first wear, the end parts on both sides came apart, as shown in the video. Since I submitted the receipt for tax-free processing,...
Hello, On 16.01.2024, the sole and inner part of my New Balance 530 shoes broke. I could only use them for 9 months, and they’ve been unusable since the 10th month. I cannot visit the New Balance Marmara Park store on 16.01.2025 to have my shoes examined. The result provided stated that the issue w...
Four months ago, I purchased the New Balance 530 model from the JD Sports store in Manchester. However, the mesh on both the right and left sides of the shoes has torn. The right shoe's mesh has opened up so much that my sock is visible underneath. And the mesh continues to unravel. It's strange tha...
Hello, I hope this message finds you well. On November 2, 2024, I purchased a pair of 9060 model white sneakers from the New Balance store in Milan, Italy. Upon returning to Turkey on November 3, I discovered stains on the shoes when I opened the box at home. Trusting the store staff who retrieved t...
New Balance customer service left me really disappointed. I purchased shoes, but they arrived far later than anticipated and the material did not match what I had seen on internet. Choosing to return them, I mailed the shoes. Still 26 days later, I hadn't gotten my reimbursement. When I contacted at...
On October 9, I placed an order for sneakers on New Balance's website expecting them to arrive by October 29. Here we are, and the shoes remain "prepping to ship." From New Balance, not one update or correspondence on any delays or problems with my order. To exacerbate things, they are almost imposs...
My latest encounter with the New Balance trainers I bought from the Boyner İstinye Park shop truly irritates me. Photographs show the trainers with the 408 code starting to split from the sole after just two months of consistent use. The seams started to show, and even the shoe code has totally disa...
The sport shoes I received as a birthday gift from this brand in June 2023 have been uncomfortable despite wearing them only 5-6 times. I noticed the transparent sides starting to tear, and I promptly visited the store where I purchased them to explain the issue. They facilitated a return to the man...
Check out the condition of these shoes I purchased them brand new and they're just three weeks old. I am very unhappy with New Balance. If only I had never purchased their products. It's barely been a month since I purchased these shoes, and I shelled out ₺4000 for them. I purchased them for profess...
My primary gripe with the New Balance 530 model shoes, which I bought on 08.04.2023, is that within three months after purchase, tears started to appear in the rear inside section. I was notified that it was not a manufacturing problem after mailing the product for inspection. Consequently, the mesh...
