My wife bought New Balance shoes as a Mother's Day gift. When I first tried them on, we noticed an issue with the inside of the left shoe, so we returned the product to the store within about a week. They told us it would be sent to the brand for inspection. After the inspection, they handed us a paper stating that the issue was due to user error and returned the shoes to us. I then spoke with a woman named Ms. G*** from a company called Playbook, which imports the products to Türkiye. She said she had sent an email to the corporate address—I did as well, but received no reply. On top of that, her tone was extremely unpleasant. This kind of treatment is unacceptable and does not reflect the standards of a global brand.
In May, I purchased a pair of New Balance 530 shoes and wore them for only a short period. Despite this limited use, the inner back portion of the shoes developed severe wear and tear. The exposed plastic part started to dig into the back of my foot, making them unwearable. I returned the shoes to ...
I purchased a pair of New Balance shoes from the NB store inside Ankara Kentpark, and to my surprise, they turned out to be defective. The upper sections of the shoes are visibly mismatched — the parts don’t align in material or shape, clearly showing a manufacturing flaw. I immediately sent the sho...
On January 25, 2025, I bought the New Balance 990 sneakers from the Akmerkez New Balance store as a birthday gift for my wife. This is one of the most expensive models in their lineup, and due to the winter season, she barely had a chance to wear them—no more than 15 times. Despite such light and ca...
I bought a pair of shoes from New Balance, and in just twenty days, they completely fell apart. After waiting for twenty days, I sent them for inspection, but unfortunately, they refused to approve my request for an exchange. I can't believe I shelled out ₺2,800 for those shoes, and my kid hardly ev...
In September 2024, I bought a pair of New Balance 9060 sneakers (size 31.5) for my daughter from the Marmara Park New Balance store, expecting durability and premium quality. Unfortunately, we experienced significant wear on the inner lining in a short period—something I’ve never seen before in any ...
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