New Balance Refused Support for My Stained 9060 Sneakers Bought in Milan

Hello, I hope this message finds you well. On November 2, 2024, I purchased a pair of 9060 model white sneakers from the New Balance store in Milan, Italy. Upon returning to Turkey on November 3, I discovered stains on the shoes when I opened the box at home. Trusting the store staff who retrieved the shoes from the stockroom, I didn’t inspect the product in-store and was only able to check it upon arriving home in Istanbul. I contacted New Balance customer service in Turkey regarding this issue but was informed they could not assist because the product was purchased abroad. As a global brand known for high standards in quality and customer satisfaction, I kindly request that this issue be resolved. I have all relevant documents, including images of the product and the invoice, which I can share upon request. I would appreciate support from your international customer service team to address this matter and clarification on whether assistance is available for internationally purchased products. Thank you for your attention and support.