New Balance customer service left me really disappointed. I purchased shoes, but they arrived far later than anticipated and the material did not match what I had seen on internet. Choosing to return them, I mailed the shoes. Still 26 days later, I hadn't gotten my reimbursement. When I contacted at last to enquire, the customer care agent I dealt with was rather contemptuous and demanded an irrational volume of data just to initiate the refund procedure. Why should I hunt them down to retrieve my money? It's as though they wouldn't have understood it except I got in touch. Why was I bothered if I already gave everything with the return? Not what one would hope from a brand like New Balance.
On October 9, I placed an order for sneakers on New Balance's website expecting them to arrive by October 29. Here we are, and the shoes remain "prepping to ship." From New Balance, not one update or correspondence on any delays or problems with my order. To exacerbate things, they are almost imposs...
It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...
Hello, I purchased shoes from the New Balance website, and the product arrived the day before the holiday. Upon trying them on, I realized they were a bit small. Right after the holiday, I wanted to exchange them, but I found out that since I bought them from the website, only a return process is po...
I purchased a pair of New Balance shoes directly from the brand’s official website, expecting high quality and durability. However, despite only wearing them indoors at school, the inner lining and fabric deteriorated within a very short time. I sent the shoes in for inspection, assuming the compan...
I purchased 3 pairs of shoes from New Balance Panora, and I’ve had issues with all of them. I’m extremely dissatisfied with their after-sales service. While they are very attentive when selling the product, promising to resolve any issues, it’s a different story once a problem arises. When I brought...
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