New Balance customer service is unresponsive, what’s the best method for reaching them?

On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...

I purchased a pair of New Balance running shoes. I placed my order on Saturday, and by Monday, I still hadn’t received any confirmation email. When I called customer service, they told me, “Your order will be shipped on Thursday.” Even the most amateur companies ship their products the next day — I’...

On May 31, I purchased a pair of New Balance 408 shoes from the official New Balance website. From the very first time I wore them, I started having issues. The shoes rub against my heel, causing painful blisters and wounds every time I wear them. In addition, the heel area tore and deformed after o...

In May, I purchased a pair of New Balance U9060E1 shoes, size 40, from the New Balance Akbatı store for ₺9,290. After approximately three months of use, the inner heel lining began to tear, which started causing discomfort and irritation to my foot. Although the shoes were sold with a warranty, I w...

On August 7, 2025, in the afternoon, I purchased a gray classic New Balance t-shirt from the StarCity New Balance store. I paid ₺500 for the product. I followed all the washing instructions carefully, washing it at 30°C, 600 rpm, on the quick daily 14-minute program. Despite doing everything exactly...

Last night, I placed an order for a pair of New Balance shoes through their official website. Soon after, I realized I needed to cancel the order — but to my surprise, there was no cancellation option available anywhere on the site. I immediately sent an email to their support team, but I have yet t...

On 13.07.2025 at 09:30, I placed an urgent order through the official New Balance website. It’s now been quite some time, and the order status still shows only “Order Received.” There’s no update — not even a message saying it’s being prepared or shipped. I’ve tried calling customer service multipl...

In September 2024, I bought a pair of New Balance 9060 sneakers (size 31.5) for my daughter from the Marmara Park New Balance store, expecting durability and premium quality. Unfortunately, we experienced significant wear on the inner lining in a short period—something I’ve never seen before in any ...

I purchased a product from a New Balance store in Dubai, but later discovered a defect in the item. Since then, I’ve tried to reach out to the Dubai store, but I haven’t been able to get any response. Naturally, I turned to New Balance Türkiye for assistance, thinking they would stand behind the bra...

I purchased the New Balance XC-72 model about 1.5 years ago, and despite wearing them no more than 10 times, the shoes have developed large tears on both sides. The first tear appeared on the left side, which I had repaired at my own expense. But now the same issue has occurred on the right side, wh...

It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...

New Balance customer service left me really disappointed. I purchased shoes, but they arrived far later than anticipated and the material did not match what I had seen on internet. Choosing to return them, I mailed the shoes. Still 26 days later, I hadn't gotten my reimbursement. When I contacted at...

On October 9, I placed an order for sneakers on New Balance's website expecting them to arrive by October 29. Here we are, and the shoes remain "prepping to ship." From New Balance, not one update or correspondence on any delays or problems with my order. To exacerbate things, they are almost imposs...

I purchased 3 pairs of shoes from New Balance Panora, and I’ve had issues with all of them. I’m extremely dissatisfied with their after-sales service. While they are very attentive when selling the product, promising to resolve any issues, it’s a different story once a problem arises. When I brought...

I purchased a pair of New Balance 530 shoes, but the mesh on them tore after only 5 months of use. Despite the short lifespan of the product, they never stood behind their product and refused to replace the shoes. It's a shame to spend money on such a product. If I didn't call them myself, they woul...

Last year, I purchased a pair of shoes from the official New Balance website. Cracks started to appear on the sides and front of the product. I sent the shoes back for inspection, but I have not received any messages or emails regarding their status. Today, I received a shipping notification stating...

I purchased a pair of New Balance 530 shoes on February 17, 2024, from the Bornova Forum branch in Izmir. Within just four months, the laces on both shoes snapped. When I sent the shoes to the Samsun branch for inspection, they claimed it was due to heat and detergent exposure, which is not true as ...

I purchased a pair of New Balance shoes from their store four months ago, and they started to show signs of deformation very quickly. I took them to the store for inspection, and they were sent to the central office. After 20 days, I received a response stating that the issue was not due to workmans...

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I bought the 990v6 model from the Kanyon New Balance store around two months ago, and I'm already experiencing a major problem with the soles separating. Even though I asked for an exchange, my request was denied because there was no manufacturing defect. This matter requires immediate attention, an...

I purchased a pair of New Balance shoes from the SuperStep store located in Marmara Forum. The inner corner of the shoe wasn't properly glued, but I didn't make a big deal out of it and still bought it. After wearing the shoes 7-8 times, the toe corner of the sturdy shoe came off. I had no idea it w...

I purchased sports shoes for my child from the New Balance store in Nişantaşı on November 23rd. In January, my daughter complained that the Velcro on the shoes wasn't holding. Since the product was under warranty, I took it to the store for inspection. After more than a month, the result came back, ...

I think New Balance is a brand with poor quality, and personally, I don't think they support their products well. They really upset their customers a lot. I really wish I had done some research before buying. Now that I'm looking into it, I see that everyone has the same complaints: these things tea...

On March 2, 2023, my wife and I purchased two pairs of shoes from İzmir Balçova İstinyePark, both of the same model. We used these shoes with care, wearing them no more than 8 times each. We were disappointed to find significant wear on the back sections of both pairs. For your convenience, I've att...

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