Hello, I bought the New Balance 9060 model from the New Balance store in Roermond, Netherlands, on 23.01.2025. The product arrived in Turkey on 03.02.2025, and during the first wear, the end parts on both sides came apart, as shown in the video. Since I submitted the receipt for tax-free processing, I cannot claim a return. If someone asks me which is the highest-quality shoe brand I have seen, I would say I will never buy New Balance again. I am writing this complaint to warn you, dear consumers, never to purchase from them. I have never left a comment on a product without fully using it, but this one truly disappointed me. It is far from wearable, with a lifespan of just one day. I am not expecting a resolution since very few companies today handle exchanges or returns properly. All I expect from the company is an apology.
Hello, We are sorry for the situation you have experienced. Unfortunately, we regret to inform you that we cannot process overseas invoiced products in our country. You need to contact the place where you purchased the product regarding this matter. Sincerely, New Balance
First of all, thank you for responding. However, as I mentioned in the message, I do not have a request for a refund or exchange. I made this complaint to show companies their quality policies and to demonstrate to people that products produced are of poor quality but presented under a brand image, and that they should not be trusted. I have no expectations from you or the Dutch store I mentioned. Let people see and decide on the quality themselves. And let them see the scenario that might happen to them.
On August 3, 2025, we purchased the New Balance 9060 model shoes at a discount from the official New Balance store in Ankara Kentpark. In less than a month, the shoes began to show damage and slight tearing along the inner insole edges. We took the product back to the store for inspection, but our r...
Hello, I hope this message finds you well. On November 2, 2024, I purchased a pair of 9060 model white sneakers from the New Balance store in Milan, Italy. Upon returning to Turkey on November 3, I discovered stains on the shoes when I opened the box at home. Trusting the store staff who retrieved t...
Dear New Balance Customer Service, I am writing to express my dissatisfaction with a recent purchase I made through the Turkish online retailer, Athleticzone (https://www.athleticzone.com.tr/). Only after one or two uses, the product I purchased started to tear from the sides. This is unexpected fro...
On November 2, 2024, I purchased a pair of white New Balance 9060 sneakers from the New Balance store in Milan, Italy. When I returned to Istanbul and finally unboxed the shoes, I discovered visible stains on them. I trusted the store employee who retrieved the shoes from the stockroom and, unfortun...
Hello. On February 23, 2025, I purchased the new season New Balance 9060 model from the İstinye Park store and paid a whopping ₺9,900. I’ve only worn them twice, and both times, the shoes caused an intense burning sensation, as if I were holding my feet over a stove. Even though they are not winter...
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