On October 9, I placed an order for sneakers on New Balance's website expecting them to arrive by October 29. Here we are, and the shoes remain "prepping to ship." From New Balance, not one update or correspondence on any delays or problems with my order. To exacerbate things, they are almost impossible to reach personally; you are left emailing and waiting for someone else to reply for whatever length of time. Actually, this is quite annoying. Given a brand this size, one would expect improved openness and service. I have to contact my credit card company to try to get my money back and contest the charge. Use my advise: avoid entirely skipping purchases from their website online.
It has been over a month, and my New Balance shoe order still has not arrived. I have sent multiple messages, but I have received no response. I filed several complaints, yet there has been no follow-up. Neither the product is being delivered nor a refund is being issued. I have no way to contact th...
Last night, I placed an order for a pair of New Balance shoes through their official website. Soon after, I realized I needed to cancel the order — but to my surprise, there was no cancellation option available anywhere on the site. I immediately sent an email to their support team, but I have yet t...
Hello, I purchased shoes from the New Balance website, and the product arrived the day before the holiday. Upon trying them on, I realized they were a bit small. Right after the holiday, I wanted to exchange them, but I found out that since I bought them from the website, only a return process is po...
New Balance customer service left me really disappointed. I purchased shoes, but they arrived far later than anticipated and the material did not match what I had seen on internet. Choosing to return them, I mailed the shoes. Still 26 days later, I hadn't gotten my reimbursement. When I contacted at...
On 13.07.2025 at 09:30, I placed an urgent order through the official New Balance website. It’s now been quite some time, and the order status still shows only “Order Received.” There’s no update — not even a message saying it’s being prepared or shipped. I’ve tried calling customer service multipl...
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