New Balance return process has been taking weeks, how can I get faster assistance?

I purchased a pair of New Balance MR530SX sneakers from a New Balance store in Istanbul. In less than a year of normal daily use, the mesh fabric on both the right and left outer sides started to thin and melt from the inside, and a hole formed on one side. I sent the shoes in for inspection, but I ...

On October 13, 2025, I ordered a pair of New Balance 574 sneakers from the official New Balance website, and I received them on October 17, 2025. I normally wear a size 43, but since the model runs small, I chose a size 44. I bought the shoes for daily use and have been wearing them regularly for 4–...

On October 5, 2025, I purchased a pair of New Balance sneakers from the New Balance store at İstinyePark, Istanbul. The next day, I returned to the store requesting an exchange because there was an issue with the stitching. However, from the moment I entered the store, the staff acted extremely indi...

On August 7, 2025, in the afternoon, I purchased a gray classic New Balance t-shirt from the StarCity New Balance store. I paid ₺500 for the product. I followed all the washing instructions carefully, washing it at 30°C, 600 rpm, on the quick daily 14-minute program. Despite doing everything exactly...

I purchased a pair of New Balance shoes from the NB store inside Ankara Kentpark, and to my surprise, they turned out to be defective. The upper sections of the shoes are visibly mismatched — the parts don’t align in material or shape, clearly showing a manufacturing flaw. I immediately sent the sho...

Last night, I placed an order for a pair of New Balance shoes through their official website. Soon after, I realized I needed to cancel the order — but to my surprise, there was no cancellation option available anywhere on the site. I immediately sent an email to their support team, but I have yet t...

I ordered a pair of shoes from the official New Balance website, and before the item was even shipped — while it was still marked as “Preparing for Shipment” — the product went on sale with a 40% discount. It’s incredibly frustrating that the exact same product dropped significantly in price right a...

In September 2024, I bought a pair of New Balance 9060 sneakers (size 31.5) for my daughter from the Marmara Park New Balance store, expecting durability and premium quality. Unfortunately, we experienced significant wear on the inner lining in a short period—something I’ve never seen before in any ...

In April 2025, I purchased a New Balance 990 series sneaker from the Ankara Kentpark New Balance store for my spouse, paying ₺12,500 with the expectation of comfort and quality. However, not long after using the shoes, we noticed that the top of the right foot became irritated and damaged. Upon clos...

My wife bought New Balance shoes as a Mother's Day gift. When I first tried them on, we noticed an issue with the inside of the left shoe, so we returned the product to the store within about a week. They told us it would be sent to the brand for inspection. After the inspection, they handed us a pa...

I bought a pair of New Balance 408 white sneakers from the Boyner store at Temaworld Istanbul on April 4, 2025. Despite barely wearing them and taking good care of them, the shoes started to yellow in multiple areas within a short time. I returned to the store and submitted the product for inspectio...

Hello. On February 23, 2025, I purchased the new season New Balance 9060 model from the İstinye Park store and paid a whopping ₺9,900. I’ve only worn them twice, and both times, the shoes caused an intense burning sensation, as if I were holding my feet over a stove. Even though they are not winter...

I ordered a pair of New Balance 9060 sneakers from the brand’s official website, and the moment I opened the box, I immediately noticed that the two shoes were visibly different from each other. This isn’t even the first time it’s happened—it’s the second time I’ve received mismatched shoes from the...

I bought the New Balance 9060 for ₺9,000, expecting top-tier quality from a premium brand. But after a single wash, the color of the shoes completely changed—they turned green in multiple areas, including the laces, which now look nothing like their original color. I’ve washed other sneakers before,...

On April 25, 2025, I bought a pair of New Balance shoes for ₺12,500 from the Kanyon Mall store in Istanbul. After trying them at home, I realized they weren’t comfortable and decided to return them. I called New Balance customer service and was clearly told that I didn’t need to go back to the origi...

I bought a pair of New Balance 530 sneakers from a SuperStep store, expecting high quality from such a well-known and expensive brand. However, shortly after I started wearing them, they developed a terrible odor. I take good care of my shoes and have never had this problem with any other brand befo...

I purchased a pair of New Balance sweatpants from Etichet and was shocked when the zipper broke after wearing them just twice. I immediately returned the item to the store for inspection. Despite waiting for over 35 days, I received no communication or update. When I finally followed up myself, I wa...

I bought a pair of New Balance 530 sneakers from the Suadiye store, and after just 3–4 months of light, normal use, the mesh and inner lining started tearing. I sent them in for inspection, but the return request was rejected. What frustrates me the most is that my sister had the same exact model f...

Hello, I bought the New Balance 9060 model from the New Balance store in Roermond, Netherlands, on 23.01.2025. The product arrived in Turkey on 03.02.2025, and during the first wear, the end parts on both sides came apart, as shown in the video. Since I submitted the receipt for tax-free processing,...

New Balance customer service left me really disappointed. I purchased shoes, but they arrived far later than anticipated and the material did not match what I had seen on internet. Choosing to return them, I mailed the shoes. Still 26 days later, I hadn't gotten my reimbursement. When I contacted at...

I purchased 3 pairs of shoes from New Balance Panora, and I’ve had issues with all of them. I’m extremely dissatisfied with their after-sales service. While they are very attentive when selling the product, promising to resolve any issues, it’s a different story once a problem arises. When I brought...

My husband purchased a pair of size 42 New Balance sneakers for me as a gift from the New Balance online store for ₺7,000. Unfortunately, they were too tight, and we wanted to exchange them for a 42.5 size. However, since we were on vacation, the 14-day return window had passed, leaving us without t...

My latest encounter with the New Balance trainers I bought from the Boyner İstinye Park shop truly irritates me. Photographs show the trainers with the 408 code starting to split from the sole after just two months of consistent use. The seams started to show, and even the shoe code has totally disa...