New Balance return process has been taking weeks, how can I get faster assistance?

If your New Balance return is taking too long, consider calling their customer care number at (800) 595-9138 early in the morning to get through fast and avoid the regular rush.

Next, use New Balance's "live chat" option on their website during business hours. Live chat frequently provides immediate results, and you may even receive a representative eager to investigate the issue further.

Finally, if all else fails, send a succinct, thorough email to [email protected] describing the timing for your return and previous attempts to contact them. A polite but direct approach, with all relevant information properly stated, can sometimes help them prioritize your issue quickly.

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