The sport shoes I received as a birthday gift from this brand in June 2023 have been uncomfortable despite wearing them only 5-6 times. I noticed the transparent sides starting to tear, and I promptly visited the store where I purchased them to explain the issue. They facilitated a return to the manufacturer, and I requested an exchange. They assured me they would assist. After 15 days, I received a message, returned to the store, but unfortunately, they claimed it was user error and returned the shoes to me as is. It's frustrating to spend a considerable amount on shoes that are no longer in production due to numerous complaints, only to be dismissed with a "user error" excuse by a reputable brand. New Balance ignoring customer complaints and labeling them as user error is highly unethical. I will never consider buying from them again unless this issue is resolved.
I purchased a pair of New Balance sneakers less than 6 months ago, and shockingly, the shoes have already started tearing along the upper side panels, to the point where they now expose the inside. This is extremely frustrating and unacceptable, especially given the high price I paid for what was su...
I purchased a pair of New Balance sneakers from SuperStep on October 13, 2024, for ₺7,999. Not long after, I noticed a tear forming on the right heel section of the shoe. This was extremely frustrating considering I had barely worn them. I am someone who rotates my footwear and takes very good care ...
On January 25, 2025, I bought the New Balance 990 sneakers from the Akmerkez New Balance store as a birthday gift for my wife. This is one of the most expensive models in their lineup, and due to the winter season, she barely had a chance to wear them—no more than 15 times. Despite such light and ca...
I purchased a pair of New Balance 530 sneakers from the store inside Akasya AVM, and I’m extremely disappointed with both the product quality and the brand’s customer service. Within just 8 months of light and normal use, the mesh sections on the shoes started tearing one by one. Seeing the damage, ...
In May 2024, I purchased a pair of New Balance 9060 sneakers from the Akbatı New Balance store. These were not budget shoes—I paid a high price, expecting premium quality and durability. But in less than six months, the color of the shoes faded so badly that they now look worn out and unattractive. ...
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