New Balance refunded me less than the original purchase price for a return, how can I get the full amount back from New Balance?

Start by calling New Balance customer service straight at (800) 595-9138 if New Balance returns you less than your original purchase cost. Their website states that customer service Monday through Friday from 8 AM to 8 PM EST and Saturdays from 10 AM to 6 PM EST.

Should the phone call fail to fix the problem, use the Live Chat tool available on the New Balance website, open throughout business hours. Live chat lets you instantly explain your problem and generally escalates situations faster than email. To talk the specifics with a representative, make sure you have your order number and refund amount on hand.

Email [email protected] with your order information, initial purchase amount, and documentation of the disparity as a last choice. Including details on past correspondence efforts could assist your case be given top priority for a review of returns.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.