New Balance refunded me less than the original purchase price for a return, how can I get the full amount back from New Balance?

I ordered a pair of shoes from the official New Balance website, and before the item was even shipped — while it was still marked as “Preparing for Shipment” — the product went on sale with a 40% discount. It’s incredibly frustrating that the exact same product dropped significantly in price right a...

My wife bought New Balance shoes as a Mother's Day gift. When I first tried them on, we noticed an issue with the inside of the left shoe, so we returned the product to the store within about a week. They told us it would be sent to the brand for inspection. After the inspection, they handed us a pa...

I ordered a pair of New Balance 9060 sneakers from the brand’s official website, and the moment I opened the box, I immediately noticed that the two shoes were visibly different from each other. This isn’t even the first time it’s happened—it’s the second time I’ve received mismatched shoes from the...

I bought the New Balance 9060 for ₺9,000, expecting top-tier quality from a premium brand. But after a single wash, the color of the shoes completely changed—they turned green in multiple areas, including the laces, which now look nothing like their original color. I’ve washed other sneakers before,...

On April 25, 2025, I bought a pair of New Balance shoes for ₺12,500 from the Kanyon Mall store in Istanbul. After trying them at home, I realized they weren’t comfortable and decided to return them. I called New Balance customer service and was clearly told that I didn’t need to go back to the origi...

On April 1, I purchased a pair of black New Balance 2002R men’s sneakers from an official New Balance store. Shockingly, after wearing them for just one day, a deep crease appeared on the front of the shoe—and it hasn’t gone away since. I returned to the store on April 3, expecting a straightforward...

I bought a pair of New Balance shoes six months ago, but I’ve only worn them for about 2-3 months in total. Despite the limited use, the shoes started falling apart at the seams. The brand sells these at high prices under the claim of being "original," but the quality is far from it. After just thre...

I purchased a pair of New Balance 530 sneakers about a year ago, expecting durability and quality. However, before even reaching the one-year mark, holes started forming in the mesh fabric on both sides of the shoes. This is clearly a material defect, as the same issue appeared on both shoes. I sen...

I purchased a pair of New Balance shoes directly from the brand’s official website, expecting high quality and durability. However, despite only wearing them indoors at school, the inner lining and fabric deteriorated within a very short time. I sent the shoes in for inspection, assuming the compan...

I purchased a New Balance 530 and, despite only using it for a short time, the mesh fabric at the front started tearing. Expecting a resolution, I sent the shoes for inspection at the Sneaks Up store in İzmir İstinyePark. However, my claim was denied with a generic “user error” excuse, leaving the i...

I purchased a pair of New Balance sneakers from New Balance Türkiye, expecting high quality. However, within just three months, the shoes started making a loud squeaking noise, making them uncomfortable to wear. I sent them in for inspection, and the company approved a refund instead of a replaceme...

Two months ago, I purchased a New Balance 9060 from the Marmara Park New Balance store. Within a short time, the threads started coming apart, so I returned the shoes. After inspection, the store acknowledged the defect and approved an exchange. However, when I requested the same model, they claime...

I purchased a pair of New Balance shoes, and after wearing them for just one hour, they caused a terrible foot odor. I thought it might be a one-time issue, so I tried them again the next day, but the same odor returned. I repeated this multiple times, and the problem persisted every time. When I b...

I purchased a pair of New Balance 9060 sneakers from Sneaks Up at Capacity Mall on November 10, 2024. I used the shoes for only a month, primarily driving to work and rotating them with other pairs. Despite this light use, I noticed a hole on the inside of the right shoe. I took the defective pair ...

My husband purchased a pair of size 42 New Balance sneakers for me as a gift from the New Balance online store for ₺7,000. Unfortunately, they were too tight, and we wanted to exchange them for a 42.5 size. However, since we were on vacation, the 14-day return window had passed, leaving us without t...

My latest encounter with the New Balance trainers I bought from the Boyner İstinye Park shop truly irritates me. Photographs show the trainers with the 408 code starting to split from the sole after just two months of consistent use. The seams started to show, and even the shoe code has totally disa...

On June 23rd, I returned a product I purchased from New Balance via mail. When I noticed that the refund hadn’t been credited to my credit card, I contacted customer service. They asked for the tracking number, but I didn’t have it. I requested them to verify the return using my full name, but they ...

I bought a pair of New Balance 530 sneakers, and after less than a year, the mesh part started to tear. I completely deny any accusations of user error, as I have been extremely cautious with the shoes and they have never been washed. I dropped a ton of cash on these shoes, and they barely made it t...

I bought the New Balance 610 model from Sneaks Up six months ago. However, the upper part tore on its own. I returned it to the store, and they sent it to the center for inspection. While my shoes were being checked, they went on sale, so my spouse bought the same model from Sneaks Up. My shoes were...

On February 29, 2024, I ordered New Balance men's size 45 shoes from FLO store (Updigo). They arrived without issues. However, after not wearing them for 15 days, I noticed peeling at the tips and cracking on the heels. I contacted FLO immediately, and they advised me to create a return request. I p...

Dear New Balance Customer Service, I am writing to express my dissatisfaction with a recent purchase I made through the Turkish online retailer, Athleticzone (https://www.athleticzone.com.tr/). Only after one or two uses, the product I purchased started to tear from the sides. This is unexpected fro...

My New Balance shoes, purchased last year from the SuperStep store, have holes in the suede overlays. From the moment I first put the shoe on, I have treated it with the utmost care and attention. The shoe store where I made the purchase is currently inspecting it. A week later, however, I received ...