I tried to initiate a refund request through MyTrip's website but encountered difficulties navigating the process. How do I start the process?

I purchased a ticket through Mytrip.com for a flight from Antalya to Bucharest, paying €220 for a flight that did not actually exist. During the booking process and afterward, everything appeared normal, and the system acted as if the flight were valid and scheduled. However, when we arrived at the...

I purchased a ticket through Mytrip.com for the Antalya–Bucharest route in the amount of €220, but the flight did not actually exist. During and after the reservation process, everything appeared normal, and the system acted as if the flight was valid. However, when we arrived at the airport, we wer...

We purchased tickets through Mytrip for our flights scheduled on May 22, 2026. One of the connecting flights within this itinerary was canceled. While part of the journey still appears to be valid, another segment has been canceled. To understand how to proceed and to find a solution, I called custo...

On December 19, 2025, I purchased a ticket through Mytrip for an Air Arabia flight from Sabiha Gökçen to Abu Dhabi scheduled for January 13, 2026 at 12:10 AM. During the initial payment attempt, I received an email stating that the transaction had failed due to a bank issue, that the payment had not...

In February 2025, I converted a flight ticket I had purchased through Mytrip into an open ticket, and I was given the right to use it until February 2026. However, today when I searched for an Istanbul–London flight through Skyscanner, Mytrip displayed a price of approximately $325 USD per person. W...

On December 20, 2025, I purchased a flight ticket through Mytrip for the Bangkok–Chiang Mai route under order number 1106758288. I paid $66 USD by credit card. The flight was scheduled for May 5, 2026. On December 21, 2026, I contacted Mytrip to request a date change to May 6, 2026. I received an ...

On November 12, 2025, at 6:35 a.m., my Wizz Air flight that I purchased under the name Sema Ö*** was postponed to 1:05 p.m. without any explanation. When I tried to complete online check-in the night before the flight, the system did not allow it, and the email I received stated that I needed to con...

I bought a ticket through the MyTrip app, and even though I canceled my ticket the same day due to certain circumstances, I still have not received my refund. They kept asking for more time and did not pay my money back. They claimed the issue was not on their side and said Pegasus had not made the ...

I purchased a ticket through Mytrip for my Etihad Airways flight scheduled for January 7, 2026, at 2:00 p.m. I received an email from the airline informing me that the flight time had changed and that I was therefore eligible to change or cancel my ticket free of charge. However, despite contacting ...

On November 7, 2025, I purchased airline tickets for four people on Pegasus Airlines through mytrip.com. I paid by credit card and was charged a total of $886 USD. Approximately one hour after the purchase, I canceled my ticket through the Pegasus mobile app. Pegasus stated that the payment was full...

For my Montenegro–Istanbul flight scheduled between November 14–17, 2025, I purchased a ticket from Turkish Airlines through Mytrip (reservation code: SVML3R, ticket number: 2352278367921) for approximately $440 USD. Due to adverse conditions in Montenegro, Turkish Airlines granted passengers the ri...

I wanted to cancel my Air Arabia ticket (booking number 1084-558-776) for my Istanbul–Phuket flight. However, I was told that the ticket could only be converted into a voucher and that a refund would not be issued. I am requesting a full cancellation of my ticket and a refund of ₺52,527.63 to my ban...

Four months ago, I purchased a ticket on Mytrip’s website for a Thai Airways flight from Bodrum to Bangkok scheduled for November 8 (order no: 1066 945 643). However, the airline canceled the flight, and the travel date has already passed. For the past 25 days, I have repeatedly contacted Mytrip, bu...

My Air Cairo flight from Cairo to Istanbul, scheduled for November 22, 2025, was postponed to November 24 following an email I received on October 13. This change seriously disrupted both my hotel reservation and my business plans. Since the new flight date does not suit my schedule, I requested a r...

On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...

On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departing October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid...

In July, I purchased a round-trip standard ticket from Sabiha Gökçen to Berlin Brandenburg through Mytrip (Reservation No: 30****), and I paid by credit card. However, Mytrip failed to mention that the outbound flight was operated by BBN Airlines on behalf of Ajet. I only discovered this by coincide...

On September 18, 2025, I purchased a round-trip ticket from Sabiha Gökçen (SAW) to Skopje with Ajet Airlines through Mytrip. During booking, I also paid an additional €8 fee for a window seat. However, when I completed my online check-in on September 17, despite selecting a window seat, I was assign...

On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...

On September 13, 2025, at 11:30 a.m., I tried to cancel my reservation (No: 1085-569-203) through Mytrip. LOT Airlines had denied my boarding to Poland because I am a Russian citizen, so I needed to cancel my following Poland–Moldova flight booked through Mytrip. However, Mytrip repeatedly redirecte...

On August 10, 2025, I purchased a Pegasus Airlines flight (PC3011) from Mersin–İzmir–Barcelona through Mytrip, which included the “Self-Transfer Guarantee.” My reservation reference is T95D78 and my order number is 1075-356-597. Due to a delay on the first leg (Mersin–İzmir), I missed the connectin...

On 18.09.2025, I purchased a flight ticket from Osaka to Istanbul with AirChina through Mytrip, paying a total of ₺26,524.52 via credit card. Later, when I requested to cancel the ticket, I contacted both the live chat agent on their website and customer service directly. I was told that the airline...

For my Wizzair flight W95* (Istanbul → London LTN) scheduled on 05.09.2025, I purchased an automatic check-in service through Mytrip and paid ₺695 for it. I was assured by customer service that my boarding pass would be delivered no later than 48 hours before departure. However, no check-in was ever...

On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16...

On 31.08.2025 at 14:13, I purchased a Pegasus Airlines ticket through Mytrip with order number 1085-513-777. During the payment process, the total displayed was around 4.600₺ (approximately 4.670₺), and there was no indication that any additional charges would apply. However, after completing the pu...