I tried to initiate a refund request through MyTrip's website but encountered difficulties navigating the process. How do I start the process?

On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...

On September 19, 2025, at around 11:00 a.m. (U.S. time), I purchased round-trip flights from Istanbul to Athens (departing October 8, returning October 11) for two passengers via the Mytrip.com app. Our reservation code is 1087-977-076, and the tickets were issued for J** H***** and spouse**. I paid...

In July, I purchased a round-trip standard ticket from Sabiha Gökçen to Berlin Brandenburg through Mytrip (Reservation No: 30****), and I paid by credit card. However, Mytrip failed to mention that the outbound flight was operated by BBN Airlines on behalf of Ajet. I only discovered this by coincide...

On September 18, 2025, I purchased a round-trip ticket from Sabiha Gökçen (SAW) to Skopje with Ajet Airlines through Mytrip. During booking, I also paid an additional €8 fee for a window seat. However, when I completed my online check-in on September 17, despite selecting a window seat, I was assign...

On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...

On September 13, 2025, at 11:30 a.m., I tried to cancel my reservation (No: 1085-569-203) through Mytrip. LOT Airlines had denied my boarding to Poland because I am a Russian citizen, so I needed to cancel my following Poland–Moldova flight booked through Mytrip. However, Mytrip repeatedly redirecte...

On August 10, 2025, I purchased a Pegasus Airlines flight (PC3011) from Mersin–İzmir–Barcelona through Mytrip, which included the “Self-Transfer Guarantee.” My reservation reference is T95D78 and my order number is 1075-356-597. Due to a delay on the first leg (Mersin–İzmir), I missed the connectin...

On 18.09.2025, I purchased a flight ticket from Osaka to Istanbul with AirChina through Mytrip, paying a total of ₺26,524.52 via credit card. Later, when I requested to cancel the ticket, I contacted both the live chat agent on their website and customer service directly. I was told that the airline...

For my Wizzair flight W95* (Istanbul → London LTN) scheduled on 05.09.2025, I purchased an automatic check-in service through Mytrip and paid ₺695 for it. I was assured by customer service that my boarding pass would be delivered no later than 48 hours before departure. However, no check-in was ever...

On 12 June, I purchased a round-trip ticket from Istanbul to Tivat via Mytrip, operated by Air Montenegro (flight numbers 4O401 and 4O400). The outbound flight was scheduled for 29 August and the return for 1 September. My reservation code is 11N875, and the ticket number is 1079-849-615. I paid ₺16...

On 31.08.2025 at 14:13, I purchased a Pegasus Airlines ticket through Mytrip with order number 1085-513-777. During the payment process, the total displayed was around 4.600₺ (approximately 4.670₺), and there was no indication that any additional charges would apply. However, after completing the pu...

I purchased a ticket through Mytrip for my friend abroad, clearly expecting it to include 40kg baggage allowance. However, when I checked the airline’s website, the ticket showed only hand luggage. I immediately contacted Mytrip call center and spent days trying to get this corrected. Eventually, s...

On 23.08.2025, I attempted to purchase a Pegasus Airlines ticket through Mytrip’s website. While completing the booking, I witnessed the ticket price increase five times within seconds. Initially, the same ticket was listed at 3.800₺ on Pegasus’s own site, but due to technical issues there, I could ...

On 13.08.2025, I purchased a Pegasus Airlines ticket via tr.mytrip.com for the flight from Nürnberg to Sabiha Gökçen Airport on 25.11.2025 at 14:00. My order number is 1086-074-753 and my PNR code is 148WHQ. The total cost was 3.369,04₺. Due to a change in travel plans, I canceled the ticket only 6...

On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...

On 25.08.2025, I purchased a Brussels–Eskişehir flight ticket via Mytrip’s website for 7.868,51₺. During the booking process, it was clearly stated that each passenger would have a 20kg baggage allowance included in the ticket price. However, after completing the purchase, I discovered that the tick...

On 31.05.2025, I purchased a ticket for Ajet flight VF69 through Mytrip. On 12.08.2025, when checking my booking on the Mytrip website, I clearly saw that my ticket was listed under “Refundable According to Fare Rules”, which should allow me to cancel and receive a refund. Based on this information,...

I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund. What’s ...

I attempted to book a flight on tr.mytrip.com using my İşbankası debit card. After completing the payment process, the site displayed a “Your reservation is under review” message. I didn’t close the page, waited a while, and eventually refreshed—only to see a message saying “Reservation canceled.” ...

I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...

I booked a flight from Istanbul to Bangkok for August 22 through Mytrip.com, but due to uncertainty in my work situation, I needed to cancel the ticket. When I contacted Mytrip customer service to request a cancellation, I was told that the ticket could not be canceled under any circumstances. Now,...

On July 8, 2025, I booked an EasyJet flight from Lyon to Olbia. For check-in, I was redirected to Mytrip.com, where I was charged €1 to complete the check-in process. I paid this small fee with my credit card and everything seemed fine at first. However, three days later, I noticed that an addition...

I booked flights to Malta through Mytrip, and at the time of purchase, the ticket clearly included 10kg cabin baggage and one small personal item per person. I made the purchase based on these baggage conditions. However, later on, I received a notification from the airline (Malta Airlines) stating ...

I had to cancel my Ankara–Rome flight due to illness. I was told a Mytrip coupon would be emailed to me—and thankfully, it arrived. When I found a new flight on the site and tried to use my ₺8,500 coupon, the system only applied ₺5,900. The next morning, I called customer service. I was connected t...

On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...