On November 12, 2025, at 6:35 a.m., my Wizz Air flight that I purchased under the name Sema Ö*** was postponed to 1:05 p.m. without any explanation. When I tried to complete online check-in the night before the flight, the system did not allow it, and the email I received stated that I needed to contact Mytrip. I called Mytrip customer service at 8:00 a.m., and I was told that I could only check in at the airport. I was absolutely not informed that there would be any additional fee.
When I arrived at the airport, I was asked to pay £44 for check-in at the Wizz Air counter. Since my online check-in was systemically blocked and I went to the airport based on Mytrip’s instructions, I had no choice but to pay this fee. Even though I did nothing wrong, I was put at a disadvantage due to the flight change and the system restrictions. When I contacted Mytrip again, no solution was offered, and I was only told that the flight change was made by the airline.
As a result, I lost valuable time and was forced to pay an amount nearly equal to the ticket price again. I request that this unfair situation be resolved and that the £44 I paid be refunded to me.
For my Wizzair flight W95* (Istanbul → London LTN) scheduled on 05.09.2025, I purchased an automatic check-in service through Mytrip and paid ₺695 for it. I was assured by customer service that my boarding pass would be delivered no later than 48 hours before departure. However, no check-in was ever...
I purchased round-trip tickets for two from Antalya to Cluj via Wizz Air through Mytrip. Today, while checking my flight status on the Wizz Air website, I discovered that all my flights were canceled. Mytrip never informed me of this! When I contacted Mytrip, they instructed me to cancel through Wiz...
I recently purchased two tickets through Mytrip.com for September 1st, but the tickets were mistakenly processed for October 1st. After encountering card errors, I canceled the transaction, yet Mytrip.com proceeded with the payment without any confirmation or notification. This situation is incredib...
I faced a range of problems, such as being unable to modify my return flight, struggling to get a refund, and experiencing issues with check-in and seat selection. Mytrip was not willing to accommodate my request to change my return flight. I asked for a refund, but instead of resolving the issue, ...
I purchased a flight to Cyprus through Mytrip.com. When I tried to check in online, none of the codes or numbers provided by Mytrip worked. I attempted multiple times using every detail I was given. When I reached out to their so-called “support,” all I received were automated responses—no real help...
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