I bought a ticket through the MyTrip app, and even though I canceled my ticket the same day due to certain circumstances, I still have not received my refund. They kept asking for more time and did not pay my money back. They claimed the issue was not on their side and said Pegasus had not made the payment. However, I received a notification from Pegasus stating that my refund was processed.
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
On November 7, 2025, I purchased airline tickets for four people on Pegasus Airlines through mytrip.com. I paid by credit card and was charged a total of $886 USD. Approximately one hour after the purchase, I canceled my ticket through the Pegasus mobile app. Pegasus stated that the payment was full...
I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...
We purchased tickets through Mytrip.com—outbound with Ajet and return with Pegasus—but had to cancel due to my mother suffering a hip fracture. While Ajet accepted the cancellation and agreed to a refund, Pegasus has been completely unresponsive and unhelpful. It has now been 14 days since Ajet pro...
On 13.08.2025, I purchased a Pegasus Airlines ticket via tr.mytrip.com for the flight from Nürnberg to Sabiha Gökçen Airport on 25.11.2025 at 14:00. My order number is 1086-074-753 and my PNR code is 148WHQ. The total cost was 3.369,04₺. Due to a change in travel plans, I canceled the ticket only 6...
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