Mytrip Refuses Refund of Cancellation Fee Despite Quick Cancellation

27

I purchased a reservation through Mytrip for $914. Due to an error in selecting the date, I mistakenly chose Saturday, March 21 instead of the following day. After realizing this, I initiated a cancellation request through their website within approximately 5 minutes.

During the cancellation process, I was informed that a $109 deduction would be applied. I stated that I did not accept this deduction, that only a few minutes had passed since the booking, and that such a high fee was unfair. Despite this, I was told that $805 would be refunded to my account and that $109 would be deducted. My order number is 1112-561-188.

When I contacted customer service, I was told that this was their policy and that they could not assist further. No flexibility was offered. Considering that only a very short time had passed since the reservation, I view this high deduction as unjust.

I request a refund of the $109 cancellation fee that was charged during the reservation cancellation process.

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