In February 2025, I converted a flight ticket I had purchased through Mytrip into an open ticket, and I was given the right to use it until February 2026. However, today when I searched for an Istanbul–London flight through Skyscanner, Mytrip displayed a price of approximately $325 USD per person. When I clicked on the Mytrip option, I was redirected to their website, but I was not allowed to use my open ticket there and received an error code.
I then called Mytrip customer service. They told me not to access the site through Skyscanner but instead to type mytrip.com directly into my browser and try again. When I did this, the price for the same flight increased to $359 USD per person, and only at the final step was I able to use my open ticket. However, the final amount still came out close to the higher price I had seen.
In summary, I believe that various methods were used to prevent me from using my open ticket and that two different prices were displayed for the exact same flight. Throughout this process, I feel clearly misled and unfairly treated due to the redirections and price differences. I request that my open ticket be honored at the lower price I initially saw and that the price difference be refunded to me.
On March 21, 2025, I booked an Istanbul–Athens flight through Skyscanner, which redirected me to Mytrip. The confirmed price I accepted was ₺2,770. However, after finalizing the booking, I noticed the reservation confirmation showed a ₺5,563 charge, and my credit card was billed approximately ₺5,800...
I purchased a round-trip ticket for three people from Istanbul to Budapest for November 29, 2025, through Mytrip.com. I completed the online check-in via their platform, and it clearly stated "Check-in Successful" on the confirmation page. However, no boarding passes were issued. When I contacted My...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
I purchased a Flex ticket through Mytrip specifically to benefit from date change flexibility. However, when I needed to modify my flight just five days before departure, I was shocked by how misleading the flexibility actually was. During a support call with their customer service, I was told I wo...
I’ve been trying to change the dates on my ticket through Mytrip.com for three days, but the process has been incredibly frustrating. Their website chatbot or representative messaging system is confusing and unhelpful, and I keep being told, “We’ll get back to you,” with no resolution. When I call c...
Comments