On December 20, 2025, I purchased a flight ticket through Mytrip for the Bangkok–Chiang Mai route under order number 1106758288. I paid $66 USD by credit card.
The flight was scheduled for May 5, 2026. On December 21, 2026, I contacted Mytrip to request a date change to May 6, 2026.
I received an email confirming that the change had been made, and I was charged $67 USD for the new ticket fare plus $38 USD as a change service fee, for a total of $105 USD. However, during a phone call, a representative (Ms. H*****) told me that my original ticket had been forfeited and that the transaction was processed as a change. The invoice and payment receipt clearly state that the transaction was a “change.” If my original ticket had truly been forfeited, I would have simply purchased a new ticket myself for $67 USD and would not have paid an additional $38 USD change fee.
As a result, for a flight that normally costs around $57 USD, I have paid approximately $172 USD in total and feel seriously mistreated. I request that Mytrip refund the amount of my original ticket and conduct a proper review of this unfair pricing. I have all supporting documents, including email correspondence, payment receipts, and invoices.
Four months ago, I purchased a ticket on Mytrip’s website for a Thai Airways flight from Bodrum to Bangkok scheduled for November 8 (order no: 1066 945 643). However, the airline canceled the flight, and the travel date has already passed. For the past 25 days, I have repeatedly contacted Mytrip, bu...
I booked a flexible Thai Vietjet Air ticket from Taipei to Bangkok (Order No: 1051-442-550) scheduled for March 18, 2025, at 21:30. Since I had a flexible fare, I contacted Mytrip online on March 17, 2025, to change the flight date to March 25. To my shock, they quoted a ₺28,849.36 change fee for a ...
On 31.05.2025, I purchased a ticket for Ajet flight VF69 through Mytrip. On 12.08.2025, when checking my booking on the Mytrip website, I clearly saw that my ticket was listed under “Refundable According to Fare Rules”, which should allow me to cancel and receive a refund. Based on this information,...
We purchased tickets through Mytrip for our flights scheduled on May 22, 2026. One of the connecting flights within this itinerary was canceled. While part of the journey still appears to be valid, another segment has been canceled. To understand how to proceed and to find a solution, I called custo...
I purchased a Tokyo–Malaysia ticket (Flight OD873) through Mytrip. Without informing me or asking for my consent, the airline Batik Air rescheduled my flight to the next day—June 22, 2025, at 10:25 AM. This new timing does not work for my plans, so I requested a cancellation and refund. When I cont...
Comments