On December 29, 2025, I purchased a 2021 Mercedes-Benz C200d as a certified pre-owned vehicle with a Mercedes warranty f...rom Gelecek Mercedes in Istanbul. I am now experiencing a problem with the vehicle's power-adjustable steering column. The steering wheel moves forward and backward normally, but i
On May 21, 2026, I purchased a brand-new Mercedes-Benz GLB200+ from Mercedes-Benz Mengerler Adana. On the very first day... I took delivery of the vehicle, a yellow warning light appeared on the dashboard, and the problem has continued for approximately one month. Experiencing a warning light on a bran
On June 4, 2026, my brand-new Mercedes-Benz GLC 180 developed a mechanical issue and has now been at Gürsoy Otomotiv, an... authorized Mercedes-Benz service center in Istanbul, for approximately two weeks. During this time, I was informed that the repair required a software update from Mercedes-Benz. T
On June 10, 2026, while driving my 2023 Mercedes-Benz CLA 200 Hybrid with approximately 50,000 km, the vehicle first dis...played a "Malfunction" warning and, about two minutes later, a "Refer to the Owner's Manual" message. After safely pulling over and parking the vehicle, it would no longer start. B
I purchased a brand-new 2026 Mercedes-Benz C200 Automatic from Mercedes-Benz Gülsoy Florya. Approximately 15 minutes aft...er delivery, and after driving only about 5 kilometers, the vehicle suddenly broke down while I was traveling on the D-100 (E-5) Highway in Istanbul. The vehicle became completely
I took delivery of my brand-new Mercedes GLC 180 Coupé on 12/05/2025, and since the very first day I received the vehicl...e, I have been experiencing what appears to be a factory-related or chronic issue with the seat memory system. Encountering such a problem in a zero-kilometer luxury vehicle is abs
I am absolutely outraged with Mercedes-Benz and their authorized service centers! My 2023 Mercedes-Benz, still under war...ranty, is experiencing severe vibration and shaking in first and second gears. This is a brand-new car, and it's practically undrivable. I first went to Gülsoy Otomotiv in Florya,
I am absolutely furious with my 2024 Mercedes GLC 180! I bought this car brand new just six months ago, and it's already... a nightmare. Right after its 15,000 km service, I got a headlight signal error. I took it to the service center, and they "fixed" it. But barely a week later, my sunroof wouldn't
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I l...ove driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC
I am absolutely outraged with my 2014 Mercedes GLA! Without any impact or damage whatsoever, the multimedia screen has s...tarted losing pixels, making the display practically unreadable. The text is becoming illegible, which is a major safety concern when I'm trying to use navigation or see vehicle in
The left side of the Command screen on my 2019 Mercedes A200 W177 stopped w...orking. When I took it to the service center, they initially said it could
I own a 2019 Mercedes A200 W177, and I’ve always trusted the brand—until now. One day, the left half of my Command scree...n stopped working. I went to the authorized service center, and they casually told me it would be fixed with a simple software update. After performing the update, they suddenly ch
"The attention and service after the complaint was very good, I recommend it. Thank you..."
I’m the owner of a Mercedes EQC, and I never expected to write a complaint about such a high-end vehicle. However, I’m e...xtremely disappointed and frustrated to report that my car—with only 30,000 km on it—has developed serious peeling on the steering wheel. What’s more frustrating is that I don’t we
Last year, my 2020 Mercedes EQC also displayed a battery malfunction. Since it was an imported vehicle, I was told that ...it wasn’t covered under warranty and that I had to pay for the repairs. After my car sat in the service center for three months, the rear motor was replaced, and I paid ₺220,000 fo
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 mo...nths, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the m
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. Howeve...r, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r
At Mercedes Yiğitler Kayseri, all four brake discs and pads were replaced. However, despite 2.5 months passing since the... replacement, the squeaking noise from the brake pads has not stopped when pressing the brake. The service has been unresponsive. Even though I called the service manager M****** A
"Dear Sir/Madam, First of all, I would like to thank the Mercedes Turkey family for approving the free part replacement concerning the issue I experienced with the chassis number 01 ağl 657 E200D and W1K2130121A9*****. This approach is an indication of the importance you place on customer satisfaction. However, I have been informed that a labor fee of 3,250 TL is being requested for the part replacement. Considering that the issue is entirely due to a manufacturing defect, I believe this fee should not be charged to me. The resolution of a manufacturing-related issue should not require the customer to incur any additional costs. In this context, I request that the necessary follow-up on warranty procedures be carried out, and that the labor fee be covered by you to complete the process. I believe that my request will be positively evaluated in line with Mercedes Turkey's customer-focused approach. Thank you in advance for your sensitivity, and I wish you good work. Orhan Gazi Kavak 090 532 371 73 28 [email protected] Sincerely,"
I have been facing serious electrical issues with my Mercedes recently. Specifically, the multimedia screen frequently g...oes dark after the car is started, and this issue occurs after a brief period of normal operation. The screen going black completely disables important functions like navigation, w
In October, I ordered an E-Class vehicle from Mercedes Koluman in Gaziantep, which arrived in late November. Before regi...stration, I was informed that services like coating, window tinting, screen protectors, and seat care would be done in-house under Mercedes' guarantee, which I accepted. On Monday,
Mercedes uses such low-quality varnish that peeling starts within a few years. I bought a CLA model and took it to a Mer...cedes service center every year for maintenance, and all necessary maintenance was performed. However, after 4-5 years, I noticed peeling varnish in certain areas. It never crossed
My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has stil...l not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehic...le collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in
