On January 22, 2025, the water pump of my Mercedes-Benz C 180 was replaced at İstanbul Has Otomotiv, and I have all the invoices related to this service. Despite being replaced at an authorized service center earlier this year, the same part failed again shortly after. All maintenance on my vehicle ...
I am absolutely outraged with Mercedes-Benz and their authorized service centers! My 2023 Mercedes-Benz, still under warranty, is experiencing severe vibration and shaking in first and second gears. This is a brand-new car, and it's practically undrivable. I first went to Gülsoy Otomotiv in Florya,...
I am absolutely furious with my 2024 Mercedes GLC 180! I bought this car brand new just six months ago, and it's already a nightmare. Right after its 15,000 km service, I got a headlight signal error. I took it to the service center, and they "fixed" it. But barely a week later, my sunroof wouldn't ...
I am incredibly frustrated with my 2024 Mercedes CLA 200 AMG! I bought this car with huge excitement and, generally, I love driving it. However, since the day I took delivery, I've been experiencing two significant problems that are causing me major distress. First, the Adaptive Cruise Control (ACC...
I am absolutely outraged with my 2014 Mercedes GLA! Without any impact or damage whatsoever, the multimedia screen has started losing pixels, making the display practically unreadable. The text is becoming illegible, which is a major safety concern when I'm trying to use navigation or see vehicle in...
The left side of the Command screen on my 2019 Mercedes A200 W177 stopped working. When I took it to the service center, they initially said it could ...
I own a 2019 Mercedes A200 W177, and I’ve always trusted the brand—until now. One day, the left half of my Command screen stopped working. I went to the authorized service center, and they casually told me it would be fixed with a simple software update. After performing the update, they suddenly ch...
"The attention and service after the complaint was very good, I recommend it. Thank you..."
I’m the owner of a Mercedes EQC, and I never expected to write a complaint about such a high-end vehicle. However, I’m extremely disappointed and frustrated to report that my car—with only 30,000 km on it—has developed serious peeling on the steering wheel. What’s more frustrating is that I don’t we...
Last year, my 2020 Mercedes EQC also displayed a battery malfunction. Since it was an imported vehicle, I was told that it wasn’t covered under warranty and that I had to pay for the repairs. After my car sat in the service center for three months, the rear motor was replaced, and I paid ₺220,000 fo...
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 months, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the m...
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r...
At Mercedes Yiğitler Kayseri, all four brake discs and pads were replaced. However, despite 2.5 months passing since the replacement, the squeaking noise from the brake pads has not stopped when pressing the brake. The service has been unresponsive. Even though I called the service manager M****** A...
I have been facing serious electrical issues with my Mercedes recently. Specifically, the multimedia screen frequently goes dark after the car is started, and this issue occurs after a brief period of normal operation. The screen going black completely disables important functions like navigation, w...
In October, I ordered an E-Class vehicle from Mercedes Koluman in Gaziantep, which arrived in late November. Before registration, I was informed that services like coating, window tinting, screen protectors, and seat care would be done in-house under Mercedes' guarantee, which I accepted. On Monday,...
Mercedes uses such low-quality varnish that peeling starts within a few years. I bought a CLA model and took it to a Mercedes service center every year for maintenance, and all necessary maintenance was performed. However, after 4-5 years, I noticed peeling varnish in certain areas. It never crossed...
My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has still not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
I am the owner of a 2019 Mercedes A200 Sedan and have been a loyal Mercedes user for 10 years. My vehicle currently has 101,000 km on it. From the moment I purchased the car until it reached 30,000 km, I had all its services done at its service center. While driving on the highway during a busy hour...
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...
I am the first owner of a Mercedes C200d, and at just 141,000 km, mechanics are telling me that the engine is completely worn out, and the differential is making a terrible noise. The car has been plagued with issues for years: persistent AdBlue errors, coolant loss, severe oil consumption, and a su...
When I purchased my 2018 Mercedes C200d, it was under warranty. However, after every service or quite frequently, the engine light would come on, indicating a NOx sensor issue, which was repaired under warranty. When I discussed this with customer relations, I was informed that Mercedes is aware of ...
I purchased a C200d, and at 135,000 km, it showed a NOx sensor malfunction related to the AdBlue system, with repairs quoted at astronomical prices. Some suggest canceling the system, but I invested a significant amount of money into this car, trusting the Mercedes brand. I have since learned that t...
