Mercedes-Benz Changed My Brake Pads but My Car Still Has Issues
Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 months, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the maintenance. They said that it was not their fault and that the brake pads needed to be changed. I paid the fee and the brake pads were changed and the discs were cleaned. The evening I received it, a high-pitched sound started coming from the discs. Based on the problem I had with Otomol Baykan Otomobil A.Ş., this time I went to Gülsoy Otomotiv San ve Ticaret A.Ş. I reported my problem and complaint. Again, they said that the problem was not caused by Otomol and changed it by charging me for 4 brake pads and 4 discs. The Mercedes complaint line also returned the same way. During this time, I continued to use my vehicle in the city. 15 days ago, when I went over 100 on a long road and pressed the brakes, the vehicle started to shake. I went to Gülsoy Otomotiv San ve Ticaret A.Ş. They said that it was a user error and that the front 2 pads and the disc should be changed at my expense. They said that it was my usage error even though they changed the discs and pads 4 months ago. How could this vehicle have a usage error other than automatically pressing the brake and accelerator? I have been using my vehicle for 4 years and there has been no problem with my vehicle for 4 years, how could such an incident occur after the pads and discs were changed due to my usage? I also registered with the Mercedes complaint line today. I request that my grievance be resolved. I request the refund of the fees collected from me. Thank you
Dear Customer, We are happy to assist you with all matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the issue you mentioned. We kindly ask you to convey all your requests and complaints to us. We will carefully examine all matters you convey to us and get back to you as soon as possible. Regards, Mercedes Benz Otomotiv Tic. ve Hizmetler A.Ş.
Hello, a record was created at your call center on the 11th of the month. It was communicated that a response would be provided the next day, but I have not yet received any feedback.
Hello, today at 18:39, when I spoke with your call center at 4446244 because I had not yet received a response, I was informed that the record I opened on 11.03.2025 at 20:48 could not be accessed. I find it difficult to understand how my complaint, which was taken as a voice recording, cannot be found. They told me that there is no record and that they need to open a new one. While I have been waiting for a response for 4 days, the record is nowhere to be found. I would like to express my dissatisfaction with your service.
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