Hello, I took my vehicle to Otomol Baykan Otomobil A.Ş. for maintenance on 05/2024. The maintenance was done. After 5 months, when I received a brake pad error warning on my vehicle, I took my vehicle to Otomol Baykan Otomobil A.Ş. again. I told them that I received a brake pad warning despite the maintenance. They said that it was not their fault and that the brake pads needed to be changed. I paid the fee and the brake pads were changed and the discs were cleaned. The evening I received it, a high-pitched sound started coming from the discs. Based on the problem I had with Otomol Baykan Otomobil A.Ş., this time I went to Gülsoy Otomotiv San ve Ticaret A.Ş. I reported my problem and complaint. Again, they said that the problem was not caused by Otomol and changed it by charging me for 4 brake pads and 4 discs. The Mercedes complaint line also returned the same way. During this time, I continued to use my vehicle in the city. 15 days ago, when I went over 100 on a long road and pressed the brakes, the vehicle started to shake. I went to Gülsoy Otomotiv San ve Ticaret A.Ş. They said that it was a user error and that the front 2 pads and the disc should be changed at my expense. They said that it was my usage error even though they changed the discs and pads 4 months ago. How could this vehicle have a usage error other than automatically pressing the brake and accelerator? I have been using my vehicle for 4 years and there has been no problem with my vehicle for 4 years, how could such an incident occur after the pads and discs were changed due to my usage? I also registered with the Mercedes complaint line today. I request that my grievance be resolved. I request the refund of the fees collected from me. Thank you
At Mercedes Yiğitler Kayseri, all four brake discs and pads were replaced. However, despite 2.5 months passing since the replacement, the squeaking noise from the brake pads has not stopped when pressing the brake. The service has been unresponsive. Even though I called the service manager M****** A...
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...
I am absolutely outraged with Mercedes-Benz and their authorized service centers! My 2023 Mercedes-Benz, still under warranty, is experiencing severe vibration and shaking in first and second gears. This is a brand-new car, and it's practically undrivable. I first went to Gülsoy Otomotiv in Florya,...
The check engine light on my 2020 Mercedes A 180d turned on. Turns out, the problem was a busted cable for the heating spark plug. Just 11 months ago, the identical part was replaced under warranty at Kurtköy G***** Mercedes. Now, in under a year, the same problem has come up again. Even though I as...
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