Brand New Mercedes GLC 180 Coupé Has Seat Memory System Failure

I took delivery of my brand-new Mercedes GLC 180 Coupé on 12/05/2025, and since the very first day I received the vehicle, I have been experiencing what appears to be a factory-related or chronic issue with the seat memory system. Encountering such a problem in a zero-kilometer luxury vehicle is absolutely unacceptable considering the reputation of the Mercedes-Benz brand and the premium price paid for the car.

So far, I have visited the service center once regarding this issue. However, I was informed that they could not provide me with a replacement vehicle during the repair process. In addition to the lack of a courtesy car, I also did not receive sufficient technical explanations or a satisfying solution regarding the malfunction itself. While everything was presented perfectly during the sales process, the lack of attention and inadequate after-sales support I experienced afterward — aside from one helpful employee — unfortunately reflects a dealership approach that does not match the quality and professionalism expected from Mercedes-Benz.

Because of this ongoing issue, I request that the seat memory system malfunction be permanently and completely repaired, that a suitable replacement vehicle be provided throughout the service process, and that Mercedes-Benz demonstrate a customer-focused corporate approach by offering both a formal apology and appropriate compensation for the inconvenience and disappointment caused.