Orhan

"Dear Sir/Madam, First of all, I would like to thank the Mercedes Turkey family for approving the free part replacement concerning the issue I experienced with the chassis number 01 ağl 657 E200D and W1K2130121A9*****. This approach is an indication of the importance you place on customer satisfaction. However, I have been informed that a labor fee of 3,250 TL is being requested for the part replacement. Considering that the issue is entirely due to a manufacturing defect, I believe this fee should not be charged to me. The resolution of a manufacturing-related issue should not require the customer to incur any additional costs. In this context, I request that the necessary follow-up on warranty procedures be carried out, and that the labor fee be covered by you to complete the process. I believe that my request will be positively evaluated in line with Mercedes Turkey's customer-focused approach. Thank you in advance for your sensitivity, and I wish you good work. Orhan Gazi Kavak 090 532 371 73 28 [email protected] Sincerely,"