Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the replacement of different parts, the issue remains unresolved. My vehicle is currently back in service, with no clear timeline for a solution. I have been unable to fully use my car for three months and feel increasingly frustrated. If the problem cannot be permanently fixed, I expect a solution such as a vehicle replacement. It is deeply disappointing to experience such a situation with a brand like Mercedes, and I urgently request that my issue be addressed.
I delivered my vehicle to the Mengerler Mercedes dealership in Samsun, Turkey after my accident. It has been said that parts will come from Germany for exactly 3 months, but there is no progress. My vehicle is waiting in the service. They keep saying that there is a problem in the supply chain. They...
After a minor incident where I bumped into a curb in a parking lot, I delivered my car to Çorlu Mengerler Mercedes Authorized Service. Despite my high confidence in the Mercedes brand and my expectations, I have not been able to retrieve my car for over 60 days, and there is no clear information on ...
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
Dear Mercedes Turkey Customer Support, I am writing to express my deep dissatisfaction with the online ordering system recently implemented on your official website for vehicle sales transactions. I encountered several issues while attempting to place an order, and I sincerely hope that you can addr...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
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