My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has still not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes' stock. When we inquire about the arrival of this part, the authorized service simply responds, "It is not clear."
We sent an email directly to Mercedes in Germany (a total of three emails were sent). A customer representative called and said, "We have received your complaint, and we will inform you about the issue." However, the service later contacted us and stated, "There is no change in the situation."
What’s even more ridiculous is that every time we file a complaint or request with Germany or the authorized service, a case is opened. But after each negative response from the authorized service, the case is closed! If you have no complaints, there is no case; generally, there are no answers to your questions, and there is no communication.
In summary, the system is completely ridiculous—or rather, it doesn't exist. Mercedes, a worldwide brand, is losing its quality and reliability day by day. It is still unclear when we will receive the vehicle; it could be after six months or even after one year. In other words, Mercedes is making fun of its customers, disregarding any legal deadlines, and doesn’t even provide a replacement vehicle in the name of customer satisfaction during this process. Unbelievable! If I ever take delivery of the vehicle, the first thing I will do is sell it and switch to another brand. Owning a Mercedes is a real regret!
On September 4, 2023, I left my vehicle at the Mercedes authorized service after it was involved in an accident. It's been 17 days and nothing has been done with my vehicle. They stated that they were waiting for parts from Germany due to parts supply issues, which could take up to two months. So fa...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
Recently, my car was involved in a minor accident, resulting in a broken sunroof glass, I just found out that there aren't any extra parts for my ride in this whole country. Bummer. When I reached out to Mercedes representatives, they informed me that the required sunroof glass needs to be imported ...
my Mercedes GLA180d 2016 model got hit by something on the highway and the sunroof window shattered! It's been at the authorized service since forever ago, like February 24th, and they STILL haven't fixed it. Apparently, the sunroof glass for this model isn't available anywhere in Turkiye or even th...
I ordered a vehicle from Mercedes Has Automotive Avcılar branch on December 12, 2023. They said that the vehicle would be delivered mostly at the end of December. Today, January 24, 2024, the vehicle has still not been delivered. When I talked to the dealer, they said that the vehicle would be sent ...
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