New Mercedes C200 Broke Down 15 Minutes After Delivery
I purchased a brand-new 2026 Mercedes-Benz C200 Automatic from Mercedes-Benz Gülsoy Florya. Approximately 15 minutes after delivery, and after driving only about 5 kilometers, the vehicle suddenly broke down while I was traveling on the D-100 (E-5) Highway in Istanbul. The vehicle became completely inoperable in heavy traffic, creating a serious safety hazard for both me and other drivers. Police officers responded to the scene, arranged for a police tow truck to remove the vehicle for safety reasons, and it was later transported to an authorized Mercedes-Benz service center by Mercedes-Benz Roadside Assistance.
A complete mechanical failure occurring only minutes after delivery strongly indicates that the vehicle was defective at the time it was sold. This was not simply a minor technical problem—it was a significant safety issue that completely destroyed my confidence in the vehicle's reliability and roadworthiness.
From the very beginning, I clearly informed Mercedes-Benz that I wished to exercise my legal right to reject the vehicle and cancel the purchase. I explicitly stated that I would not accept a repair or replacement of individual parts. Despite this, the dealership repeatedly referred me to Mercedes-Benz Türkiye instead of accepting responsibility as the selling dealer. Although I submitted multiple written requests to Mercedes-Benz Türkiye, I never received a formal written response. Instead, I only received three phone calls during which I was informed that my request to cancel the sale and receive a refund would not be considered. I was told that the vehicle's transmission/transmission assembly would simply be repaired and returned to me. As compensation, I was offered only one complimentary maintenance service.
Even more concerning, when I requested the service findings, diagnostic reports, and technical records related to my vehicle, I was informed that these documents would not be provided voluntarily and could only be obtained through legal proceedings. As the legal owner of the vehicle and the person directly affected by this incident, I find it unacceptable that I have been denied access to the technical information explaining why my brand-new vehicle failed immediately after delivery. As of today, I have still not received any written technical explanation identifying the cause of the failure.
I am also deeply disappointed by the lack of transparency, the refusal to provide technical documentation, the absence of a written explanation, and the unwillingness of both the dealership and Mercedes-Benz Türkiye to pursue a fair resolution. A brand-new vehicle that becomes completely disabled within minutes of delivery should not be treated as an ordinary warranty repair. I respectfully request that Mercedes-Benz objectively review my case, recognize my rights as a consumer, and fairly evaluate my request to reject the defective vehicle rather than limiting the solution to a routine repair.