I purchased a pair of Skechers sports shoes from the Jack & Jones store in March. I used the shoes regularly under normal conditions. After about 7–8 months, the inner soles of both shoes developed significant tearing and holes. For a product from Skechers, such deterioration in such a short time do...
In June 2025, I purchased a Jack & Jones JCO Tarwin Puffer jacket for my son from the Bilt store in İzmir Optimum Mall. Since my son is a student in Prague, he wore the jacket for the first time in October when the weather got colder. However, on the very first use, the hard piece at the end of the ...
On 18.11.2025, I purchased a men’s logo-detailed jacket from the official Jack & Jones website with order number OL9700030657. While the payment was still in authorization, I called customer service to cancel the order. They told me that the order had not been finalized, that they received my cancel...
On September 27, 2025, the suede jacket I bought from the Jack Jones store started shedding fluff after two weeks of use. When I went to the store in the late afternoon at the end of the third week, they told me there was nothing they could do and that I should call the customer service to open a re...
Although I regularly shop at the Jack Jones store, they refused to accept a t-shirt I wanted to exchange—even though I had the receipt—just because the 5-day return period had passed. The product was still unused and had its tag on. I explained the situation politely and reminded them of my loyalty ...
I purchased a pair of pants (size 32-32) from Jack & Jones, but due to stock unavailability, I ended up buying a size 32-30 instead. I didn’t try them on in-store, but when I got home, I removed the tags and found they were too tight. The next day, I returned to the store with the receipt and tags, ...
I purchased a Jack Jones jacket, but after washing it, the inner padding shifted and completely lost its original shape. The material inside became uneven, ruining the fit and look of the jacket. Hoping for a resolution, I returned the jacket to Boyner, requesting a replacement under warranty. Howev...
I have been a loyal Jack & Jones customer for years, frequently shopping at various stores on the Anatolian side, including Boyner locations. However, during my visit to the Hilltown Jack & Jones store at the end of October, I had a highly unpleasant experience. The behavior of a woman I learned to...
I purchased an item from the Jack & Jones website, but it didn’t fit, so I wanted to exchange it. However, I’ve been unable to obtain a return code despite multiple attempts. Customer service told me they would forward my request to the relevant department and get back to me, but I haven’t heard any...
I purchased Jack & Jones pants, but the fabric on the inner sides became pilled and clumpy after a short time. When I submitted them for a warranty review, they claimed there was no defect in the product. However, even by touch, the fabric feels rough and uneven, clearly indicating poor quality. I’...
Being a restaurant worker, I chose Jack & Jones black denim pants for their durability. But after only 3.5 months, the seam ripped. I'm shocked that a brand I rely on for quality would decline so rapidly. I was hoping for better quality considering the cost of the product. I really hope we can work ...
On December 10, 2023, I purchased a gift card for my boyfriend from the Jack&Jones shop at Istanbul Küçükyalı Hilltown Shopping Center. It was challenging because I think it was the first time for the salesman. The card indicated that the shopping was valid for four years. A month later, just a few ...
I bought two Jack & Jones brand t-shirts from the bestseller company online. After the first wash at 30 degrees, the black one shrunk and now it's pulling. To top it off, the print is starting to peel. Surprisingly, the beige shirt from the same order has no issues. When I tried to return it to the ...
I went to Jack jones store to buy a Jack Jones brand coat. I trusted and bought 2 coats. Total amount 10.430-try. 2 hours later, I saw that the same coats were sold at a 60% lower price (7.200-try) in the store named Sporjinal. Jack Jones sells to customers at high prices in her own store. By resear...
I recently bought boxer shorts from Jack & Jones during a promotion that stated "3 for 2, 199 TL." I ordered two sets, expecting six pairs, but only received two. It turns out that each pair was 199 TL. I might not have bought it if they had stated clearly that the promotion cost 398 TL. When I aske...
I ordered a navy blue parka from JackJones.com on November 21st, 2022. However, when I received the product and tried it on, I discovered that it did not fit as expected. I promptly returned the product for a refund within 15-20 days. Despite the fact that the product was missing a label, the return...