I own a Huawei MateBook D13 computer and I contacted an authorized Huawei service in Turkey around March or April 2026 to have the battery replaced. During the call, I was told that they do not have a suitable battery for this computer, so they could not help me with the battery replacement. After this response, I contacted Huawei customer service for support, but I still did not receive any solution or concrete assistance regarding the supply of the battery. I want to continue using my computer safely and efficiently, but I cannot do this without an original replacement battery. I request that an original MateBook D13 battery be supplied for my device as soon as possible, or that I be directed to an authorized service where I can have this battery replaced properly.
I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns. After the battery replacement, the...
On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with t...
During my time working abroad (in 2021), I purchased a Huawei Matebook e i7 model laptop. At the beginning of 2024, I dropped it, which resulted in a broken screen. My laptop's screen shows no image, but it works when connected to an external monitor. In fact, even the touchscreen functions properly...
I purchased a Huawei Matebook r13 laptop approximately 5-6 months ago from the Huawei store. I sent it for service due to a malfunction in the Type-C charging port. The service is provided by the company FixSmart. Everything was fine before, and communication with customer service representatives wa...
We are facing a major issue with Huawei help desk and service operations. They lost my laptop and sent me someone else’s device instead. To make matters worse, the laptop they sent is in poor condition and clearly not mine. I even shared all the necessary documentation and serial numbers to prove th...
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