On 17.02.2026, I purchased a watch through Lacoste’s official online shopping site lacoste.com.tr, and the product was delivered to me on 19.02.2026. However, when I received the watch, I saw that it was not working at all; either the battery had not been installed or the product was sent to me faul...
I started using the Lacoste L-Spin Deluxe Men’s White sneakers, which I purchased from the Lacoste online store, about a week ago. My order number is 8297390320813130p1. One of the two different fabrics on the shoes transferred its color onto the other, and deformation also occurred. I used the prod...
On November 5, 2025, I went to a Lacoste store to return a shirt I had purchased on October 28, 2025. Since the product was shipped from the central warehouse because it wasn’t available in the store at the time of purchase, the delivery period was included in the return window. This caused a delay ...
I got a Lacoste jacket two days ago and wore it once. Now it has stains on it that won't come off no matter how much I clean it. When I went to the store, they wouldn't let me return or exchange it, even though the receipt says I have a 15-day right to do so. I tried to tell them that the jacket app...
I bought a Lacoste t-shirt four months ago and have only worn it four times. It was always washed inside out and never tumble dried, yet it still tore in one spot. I always followed the care instructions carefully to avoid any damage. When I submitted it for review, it was rejected with the claim th...
I placed an order for a pair of shoes from the Lacoste website and have been waiting for 8 days for them to be shipped. When I contacted customer service, they told me that my order had been canceled based on information from the warehouse. However, the website still shows the status as "being prepa...
On May 15, 2025, I purchased a pair of Lacoste shoes from a SuperStep store. In just 25 days, the sole started to detach, the front part cracked, and the leather began peeling significantly. Such severe wear in such a short time is simply unacceptable. I did not expect to face issues this soon with ...
On March 12, 2024, I purchased a pair of Lacoste brand shoes (order number: 2550509375689286.005) from sanalcadir.com, a subsidiary of Eren Perakende in Turkey. Approximately one year later, when I first began using the shoes, I noticed that the right shoe was significantly narrower and uncomfortabl...
I bought a t-shirt from the Lacoste store in Kentpark AVM, Ankara, Turkey. I noticed that there was an alarm hole damage on the t-shirt and went back ...
I purchased a pair of Lacoste shoes, trusting the quality and reputation of your brand. However, from the very first day of use, I noticed deformation in the inner part of the shoe. Moreover, in the last 2–3 months, the front leather has started to peel off significantly. I would like to emphasize t...
I purchased a pair of Lacoste shoes from Trendyol in June 2024, and they were only worn during the season—just 3 to 4 months. They were never washed or used in wet conditions, yet the entire shoe started falling apart. When I sent the product to the seller for analysis, it was simply returned with t...
"The brand provided support when I shared it on my social media accounts. Thank you."
I purchased a Lacoste item in Turkey, anticipating the same quality and durability as those made in France. Unfortunately, the quality did not meet my expectations. The fabric began to tear after only a brief time, despite my adherence to the care instructions. When I contacted customer service, I e...
I ordered from Lacoste’s online store on February 19, 2025, and it’s still marked as "preparing" with no updates at all. I contacted customer service, expecting a resolution or at least some clarity, but they seemed completely unaware of the situation with my order. It's surprising to see a brand wi...
I haven’t received the item I paid ₺7600 ($215) for. They can’t even prove that they sent me two items in one package. However, I have photographed everything, clearly showing that I only received one. Despite multiple attempts to contact customer service, I haven’t received a proper response. They ...
I bought a t-shirt as a birthday gift for my wife from Lacoste.com.tr. The product I selected was a t-shirt, but the same design was also available as a long dress. Despite ordering the t-shirt, the product that arrived was a dress. When I contacted customer service, they suggested placing a new ord...
On November 2, 2023, I purchased a pair of Lacoste L-SPIN Deluxe black shoes. However, the inner linings of both the right and left shoes have torn and become deformed. Despite the shoes having a 2-year warranty, they were sent for inspection twice, and both times the issue was blamed on "user error...
I bought a pair of Lacoste shoes, trusting the brand’s reputation for quality, but I deeply regret it. After noticing defects, I sent them for inspection twice, only to be told it was a "user error." I’m 52 years old, I don’t play football or engage in intense sports, and I didn’t even wash them in ...
Last winter, I purchased a women’s down jacket from Lacoste. Since winters in Mersin are mild, I only got to wear it once before the weather warmed up. The jacket was stored in my closet, yet it started shedding feathers on its own without even being worn. I reported the issue to Lacoste’s Mersin s...
Approximately two months ago, I purchased a bag from the Lacoste store located in Küçükyalı Hilltown. Upon receiving my purchase, I noticed a clear crease mark that I expected would diminish with time, but unfortunately, it remained unchanged. Even though I took great care of the bag, it has scratch...
"Thank you, my complaint was resolved on the second attempt."
I bought a pair of Lacoste shoes from their official online store, expecting durability and high quality. I've only worn them occasionally over the past two months, yet they’re already showing signs of serious wear and deformation. I’m incredibly disappointed that a brand like Lacoste, which I trust...
In February 2024, I purchased a Lacoste shirt, which soon developed noticeable color fading on the chest area. I’ve returned it twice for an inspection, but both times my return was denied, with the explanation that it was “user error.” I strongly believe this shirt was damaged due to intense spotli...
In August, I bought a Lacoste t-shirt from the Armada store as a gift for my brother. Despite wearing it only once, the shirt developed pilling under the arms. I returned it to the store for inspection, hoping for a resolution. Five days later, I received a message at 11:47 PM stating that my reques...
French tennis player René Lacoste established the Lacoste brand of apparel and accessories in 1933. The company's crocodile emblem has become instantly recognizable, and its sporty apparel is highly sought after. Clothing, shoes, watches, perfumes, and leather goods are just some of the many items available from Lacoste for men, women, and children of all ages. The high quality fabrics and traditional designs of their apparel and accessories have stood the test of time. Lacoste has a sizable customer base in Europe, North America, and Asia, and its products are sold in over 120 countries worldwide. Its main store may be found on the Champs-Élysées in Paris, and it's only one of nearly 1,200 locations worldwide. Lacoste also has a website where clients from all over the world may peruse and buy their wares, in addition to their brick-and-mortar locations.