On October 9, 2025, I noticed on my Garanti BBVA Bonus Trink card statement that $7 was charged under the name Kaspersky Nexway. I am not subscribed to any Kaspersky product, and I have no membership or transaction with Nexway. My card information has not been shared with anyone, my card has not bee...
On September 8, 2025, around noon, I purchased two separate 1-year licenses from the Kaspersky website using my email address m***@yahoo.com. My order numbers are 4adcdtdrrn6 and 4ADD3C3NQ3R. I paid $15 for each transaction, totaling $30. The payments were successfully charged to my credit card, but...
On October 8, 2025, between 18:00 and 19:00, I purchased the Kaspersky Plus subscription through the app, but I accidentally entered the wrong email address. The purchase went through and the fee was withdrawn from my Ziraat Bank account—I have the receipt. However, because the email address is inco...
On April 20, 2025, ₺550 was withdrawn from my Yapı Kredi bank account without my authorization by Kaspersky Nexway. The most frustrating part is that I am not an active Nexway subscriber, nor do I currently use Kaspersky software. I haven't initiated any renewal, nor did I approve any transaction re...
About a year ago, I purchased a one-year subscription to Kaspersky antivirus software for my computer. I never opted into auto-renewal, nor did I authorize any future charges. Yet, on April 19, 2025, ₺530.99 was withdrawn from my account without my knowledge or approval for another one-year subscrip...
I bought Kaspersky Secure VPN and everything was fine at first, but after I chose to upgrade, my experience took a turn for the worse. I contacted their support team to ask about the upgrade process, but unfortunately, I didn't get a reply. I tried to fix the issue on my own by purchasing the premiu...
I was using Kaspersky VPN and was satisfied with its performance until I needed coverage for more devices. I purchased the Premium version, which is advertised to support up to 10 devices. However, the additional device limit was never activated on my account. I’ve reached out to Kaspersky multiple...
"The return took a bit long, but thank you."
I purchased a 1-year Kaspersky Premium membership specifically for its VPN service, but the VPN is unusable. Frustrated with its poor performance, I s...
Kaspersky Nexway renewed my subscription without notifying me and charged my credit card without my consent. I did not authorize this transaction, and I am outraged that my payment details were used without permission. Even more concerning, the charge was made in a foreign currency on a card that is...
I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
As my Kaspersky subscription was about to expire, I noticed that my registered credit card had also expired. When I attempted to make a payment and add a new card, the order status showed as canceled. For days, I’ve tried resolving this issue by emailing the help section multiple times, but I have y...
Under the insurance I purchased from Türkiye Sigorta, I was provided with Kaspersky Antivirus, but I am unable to use its VPN feature. The insurance representative had assured me that I would have access to the highest version of the antivirus program. While it may not be the top version, I am using...
I signed up for a 1-month free trial with Kaspersky Lab, planning to cancel before the paid period started. However, the cancellation process seems intentionally complicated – I’ve tried to cancel multiple times each week, but I keep encountering error messages. This issue persists across different ...
Kaspersky offers a 30-day satisfaction guarantee, promising a refund if customers are not satisfied. However, despite this policy, my refund request has gone unanswered. I submitted a request on October 15 with reference code INC000016920835, but I have received no response. It feels as though Kaspe...
I purchased Kaspersky Prime Total Security, but it’s been a frustrating experience from the start. After several attempts and back-and-forth messages with the seller and N11, I finally received the activation code. Initially, the software worked fine, but soon after, it started freezing and wouldn't...
On August 22, 2024, I purchased a 2-year Kaspersky Premium subscription for 1 device. The same day, I decided to request a refund and contacted technical support to start the process. Initially, I was told that the refund would be processed within 5-7 business days. After that period passed, they ch...
I attempted to purchase the Kaspersky Premium Total Security product through their official website, https://www.kaspersky.com.tr, using a virtual card for secure payment. Despite double-checking my card details multiple times, I kept receiving an error saying "invalid card information." To make mat...
I paid ₺799 to subscribe to Kaspersky’s VPN service, but I’m unable to connect to the VPN. Despite my payment, my account still shows as a Free subscription. I’ve tried reaching out to customer support several times—I've sent four emails today alone—but have received no response. There’s no live sup...
I recently purchased Kaspersky Plus after my Kaspersky Premium expired. Although I received a confirmation that the subscription was added to my account, it’s still showing as a Free version. No activation code was provided, and when I checked my account, it says that a code isn’t needed anymore. I’...
I currently have a Kaspersky Premium account and would like to renew it by increasing the number of users, but I’m unable to do so. Additionally, I haven’t been able to reach anyone for support, which is frustrating. On top of that, the Safe Kids application is causing consistent issues—parental per...
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
I have a Kaspersky Plus subscription and trusted their VPN for security until I noticed numerous unauthorized transactions from my bank accounts. I’ve already raised the issue with my banks, but I believe Kaspersky’s VPN provider is also at fault here. I expect Kaspersky to step in and address this ...
"They responded for a solution. The issue was resolved."
I purchased a VPN service from Kaspersky, but I haven’t received the activation code. When I contacted your support team, I was told to reach out to m...