As my Kaspersky subscription was about to expire, I noticed that my registered credit card had also expired. When I attempted to make a payment and add a new card, the order status showed as canceled. For days, I’ve tried resolving this issue by emailing the help section multiple times, but I have yet to receive any response.
The account settings don’t show any options to add or delete a card, nor can I create a new order for the product. Kaspersky's automated message says my protection will continue for 14 days if I don’t renew, but with no support or resolution, I’m left with no choice but to stop using the service altogether.
Kaspersky, I need immediate assistance to renew my subscription and update my payment details. This lack of support is unacceptable.
I recently purchased Kaspersky Plus after my Kaspersky Premium expired. Although I received a confirmation that the subscription was added to my account, it’s still showing as a Free version. No activation code was provided, and when I checked my account, it says that a code isn’t needed anymore. I’...
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
I signed up for a 1-month free trial with Kaspersky Lab, planning to cancel before the paid period started. However, the cancellation process seems intentionally complicated – I’ve tried to cancel multiple times each week, but I keep encountering error messages. This issue persists across different ...
I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...
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